Airfreight Export Supervisor – Pharma and Healthcare
Lead and oversee the Airfreight Export operations within Pharma and Healthcare across the UK and Ireland, ensuring quality, compliance, and customer satisfaction. Deliver innovative, commercially viable solutions while meeting GDP (Good Distribution Practice), regulatory, and customer‑specific compliance requirements. Act as product expert for healthcare customers, supporting strategic projects, QBR meetings, compliance alignment, and continuous‑improvement initiatives.
Key Responsibilities
* Full ownership of daily operations, ensuring service quality, compliance with Pharma and Healthcare regulations, timely invoicing, claims resolution, and efficient escalation handling.
* Ensure strict adherence to GDP, GxP, IATA, and other applicable regulations and standards.
* Maintain quality processes and documentation in line with Pharma and Healthcare industry requirements.
* Support internal and external audits, implementing corrective and preventive actions when required.
* P&L responsibility for the Pharma and Healthcare department.
* Develop, manage, and monitor the departmental budget to ensure cost efficiency and profitability.
* Identify and implement cost‑control measures while maintaining compliance and service quality.
* Develop and implement compliant, effective solutions that balance service quality with profitability, creating long‑term value for customers.
* Work closely with country and regional sales teams to understand customer needs and support compliant business conversions.
* Conduct pipeline reviews and develop joint strategies to open new opportunities.
* Monitor customer performance, identify growth potential, and expand trading with existing accounts.
* Ensure sufficient resources and compliance knowledge within the team.
* Lead monthly team meetings, including compliance and financial performance updates.
* Support the professional development and engagement of team members.
Qualifications
* Extensive knowledge of the airfreight forwarding business, with proven experience in Pharma and Healthcare logistics – minimum 10 years of experience.
* Strong understanding of GDP, GxP, IATA regulations, and quality management systems within Pharma and Healthcare.
* Leadership – strong track record in leading teams, building compliance culture, and inspiring performance.
* Experience in budget planning, monitoring, and managing P&L accountability.
* Strong problem‑solving and decision‑making skills, with excellent command of Microsoft Excel.
* Proven ability to drive profitability while ensuring compliance and delivering customer‑centric solutions.
* Strong communicator with the ability to build effective relationships with customers, vendors, and internal stakeholders.
* Entrepreneurial mindset – proactive, innovative, and solution‑oriented.
* Team player with a respectful, collaborative approach.
* Accessible and approachable leadership style.
* Brings energy and a positive attitude, contributing to a fun and engaging work environment.
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