About the role
As a Product Manager II in our Author Services team, you will play a pivotal role in transforming our author services ordering journey, ensuring it is customer-centric, efficient, and innovative. This is your opportunity to lead impactful initiatives that support the global research community and drive business growth.
The ideal candidate brings strong e-commerce experience, a deep sense of customer empathy and the confidence to advocate for data-backed decisions with stakeholders. You should be comfortable working independently and adaptable to evolving priorities. Your hypothesis-driven approach—testing, learning, iterating—will be key to managing risks and driving continuous innovation. Collaboration is essential, as you’ll work closely with UX, engineering, data teams and a network of business stakeholders to deliver impactful results that enhance our customer experience and fuel business growth.
Responsibilities
1. Lead the discovery and delivery of optimisations to the ordering experience for our author services customers
2. Review product data, customer feedback, the competitive landscape and work with internal stakeholders to identify product opportunities
3. Formulate problem statements and define hypotheses that you test through experimentation and iteration
4. Build a prioritised discovery/delivery roadmap that works towards outcomes aligned to business value
5. Drive the product lifecycle, from planning to release
Requirements:
6. Excellent communication skills with demonstrated ability to communicate with product managers, analysts, user experience experts, engineers, and business stakeholders alike
7. Have delivered products and/or services in an ecommerce environment
8. Highly developed customer empathy, balanced with business and commercial focus
9. Experience of the end-to-end product management lifecycle, from understanding user needs to conceptualization to execution to post-release management.
10. Self-starter: ability to work independently, adapting your approach as required
11. Ownership of development and career
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
12. Generous holiday allowance with the option to buy additional days
13. Health screening, eye care vouchers and private medical benefits
14. Access to a competitive contributory pension scheme
15. Save As You Earn share option scheme
16. Travel Season ticket loan
17. Electric Vehicle Scheme
18. Optional Dental Insurance
19. Maternity, paternity and shared parental leave
20. Employee Assistance Programme
21. Access to emergency care for both the elderly and children
22. RECARES days, giving you time to support the charities and causes that matter to you
23. Access to employee resource groups with dedicated time to volunteer
24. Access to extensive learning and development resources
25. Access to employee discounts scheme via Perks at Work
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