Job Title: Resident Liaison Officer
Location: Harlow
Salary: £31,000 per annum + £3k Car Allowance
Sector: Social Housing
must have clean valid UK driving licence, own vehicle and clean DBS.
FRA AND EXTERNAL WORKS
Key Responsibilities of the Resident Liaison Officer:
* Engaging with residents and understand the needs of the community to deliver a personal service
* Provide a friendly courteous service in connection with residents
* Support, communicate and advise the site team
* Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved
* Be committed to diversity and inclusion of all
* Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures
* Undertake resident profiling to identify individual needs and tailor our service
* Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc
* Make access arrangements mutually convenient with residents
* Attend evening/weekend appointments where necessary
* Organise community events
* Manage complains/compliments and deal with all feedback. Keep complaints log with remedial actions and report weekly to the client
* Lead aftercare/handover service
Requirements of the Resident Liaison Officer:
* 1+ year of experience as a Resident Liaison Officer (Social Housing).
* Strong communication skills and empathy.
* Ability to work under pressure
* Excellent Communication Skills
* Excellent Time Management
* Work well under pressure
* The ability to meet deadlines
* People management skills
* Negotiation skills
* Self-Motivated
* High levels of accuracy
* The ability to think strategically
* Presentation skills
* Able to work on own initiative
If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on 07930080466. PLEASE email CVs to: