Job Overview
The Care Co-ordination Centre (CCC) provides a single access point into the organisation for all customers. The CCC team responds to customers’ needs and deals with enquiries, prioritising urgent need within a seamless integrated system. The team manages the needs of customers by maintaining standardised processes across all services. This includes managing the booking, cancellation and re-scheduling of appointments for Provide services, managing referrals into Provide services, ensuring that the ‘Referral to Treatment’ procedure is adhered to and ensuring a seamless flow of information between Provide services and customers.
Responsibilities
* Managing the booking, cancellation and re-scheduling of appointments for Provide services
* Managing referrals into Provide services
* Ensuring that the ‘Referral to Treatment’ procedure is adhered to and ensuring a seamless flow of information between Provide services and customers
* NVQ Level 3 or equivalent work related experience
* Well organised and ability to prioritise workload
* Appropriate escalation of queries and concerns
* Excellent communication skills both written and verbal
* IT skills, SystmOne knowledge desirable
* Demonstrable experience of either administrative, data entry and use of IT skills in a practical setting
* Able to manage own time and work unsupervised
* Able to work under pressure and in target driven environment
* An understanding of confidentiality
* Full support will be given with full training across all systems and services in use within the service
Qualifications
Essential Criteria
* NVQ Level 3 or equivalent work related experience
* Proven track record of engagement with people in a customer focused environment
* Well organised and ability to prioritise workload
* Excellent communication skills both written and verbal
* Able to work under pressure and in target driven environment
Desirable Criteria
* Health and Social Care Qualification
* Excellent knowledge of the local community
* Demonstrable knowledge of a range of Provide services and how best to access them
* An understanding of confidentiality
Benefits
* Eligible for NHS Pension
* Equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills
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