A major global organisation based in Glasgow (hybrid) are looking for an experienced Senior IT Service Manager, to join their growing operations team. If you're passionate about ITIL, thrive in high-pressure situations, and love driving improvements that make a real impact - then it could be a great fit.
The Opportunity
You'll be joining a large tech environment where you'll take full ownership of the Problem Management practice while also playing a key role in managing major incidents within the UK. You'll be heavily involved in shaping process, influencing stakeholders, mentoring incident managers, and driving real and measurable change.
If you enjoy spotting trends before they become issues, getting to the bottom of recurring problems, and improving how IT teams respond to critical events, you'll be right at home here.
What You'll Be Doing
* Leading the full life cycle of Problem Management, ensuring issues are properly analysed, resolved, and prevented from coming back.
* Handling major incidents with confidence by coordinating teams, keeping stakeholders informed, and guiding the business through critical ...