Job Title: Store Supervisor
Location: On-Site – Whisby, Lincolnshire, LN6 9BT
Type: Permanent
Hours:
* 25.5/35 hours per week alternating:
* Tuesday: 9:00 – 6:00
* Thursday: 8:00 – 5:00
* Friday: 9:00 – 6:00
* Alternate Saturdays: 8:00–5:00
About Us
TFM Country Store is a third-generation family-run business with a big heart and a passion for animals, ethical retail, and top-notch customer service. Based just outside Lincoln, we supply everything from animal feed and country clothing to pet accessories, hire machinery, and specialist advice.
We're proud of our strong reputation within the local community—and we're now looking for an enthusiastic, confident Store Supervisor to join our team
Who We're Looking For
We're not just looking for someone to fill a role—we're looking for someone who will thrive as part of our close-knit team. If you love working with animals and people, and you're ready to roll up your sleeves, we want to hear from you
Ideally, you'll have:
* Experience with horses and/or owning dogs, cats or small animals
* Experience working in retail and a positive, confident attitude with customers
* The physical ability to lift feed bags (up to 25kg)
* Comfortable with handling dogs (internal training provided for harness fitting)
* A strong sense of ethics and professionalism (in line with relevant governing bodies where appropriate)
* Flexibility with working hours and days is essential, including availability for weekend shifts to support team cover when needed
* Willingness to supervise and guide team members during shifts, ensuring tasks are delegated fairly and efficiently based on experience and strengths
Extra Skills That Would Be Amazing (But Not Essential)
Don't worry if you don't have these yet—we'll support and fund all training for the right candidate:
* SQP/RAMA qualified (especially E-SQP)
* Diploma in Canine Nutrition
* BETA hat and body protector fitting experience
Key Responsibilities
* Deliver warm, knowledgeable, and professional customer service
* Support and lead the store team during shifts, including task management and delegation of workload fairly throughout the team
* Handle customer queries (in person, over the phone, or via social media)
* Oversee the shop floor—keep displays tidy, engaging, and safe
* Manage store opening/closing procedures
* Be a reliable decision-maker in the absence of senior management
* Take part in and share ongoing training and CPD with the team
What You'll Get from Us
* Work in a supportive, family-run environment where you're truly valued
* Enjoy guaranteed overtime, with the flexibility to choose between paid hours or TOIL (time off in lieu)
* Access fully funded training and nationally recognised qualifications, including opportunities to specialise
* Start date flexibility to accommodate your notice period or personal circumstances
* Grow your career within a trusted, ethical-first business with a strong community reputation
* Make a real impact—help customers and their animals with expert, compassionate service
* Develop professionally, with potential growth into senior or specialist roles as your experience evolves
* Benefit from exclusive staff discounts across our entire range of country and pet products
* Join a collaborative, animal-loving team that values respect, learning, and shared purpose
Ideal Start Date:
October/November/December 2025 – but we're flexible for the right person
How to Apply:
Please send your CV via Indeed or directly to
(We'll only contact referees with your permission.)
TFM Country Store is an equal opportunities employer. We believe that a diverse team is a strong team—and we welcome applicants from all backgrounds.
Come join our friendly, hard-working team where no two days are the same. We can't wait to meet you
Job Types: Full-time, Part-time, Permanent
Pay: From £13.00 per hour
Benefits:
* Bereavement leave
* Employee discount
* Free parking
* Health & wellbeing programme
* On-site parking
* Sick pay
* Store discount
Experience:
* Retail Supervisor: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person