Reporting line: Office location: Hybrid working: 2-3 days a week UP3 is a fast-growing ServiceNow boutique consultancy working with complex, regulated enterprise organisations across public sector, CNI, transport, defence, and legal. We’re looking for an Account Manager to own a portfolio of enterprise customers and drive YoY growth through strategic expansion, not volume selling. This isn’t a renewals-only role. You’ll be accountable for shaping and closing expansion opportunities, helping UP3 build predictable growth while ensuring customers secure more value from ServiceNow through the right mix of delivery, managed services and adoption. You’ll work fairly autonomously, building long-term account plans, developing strong relationships at all levels, and acting as the voice of the customer internally, bringing first-class sales discipline and deal ownership: strong documentation and process, a clear view of why deals are won/lost, and the ability to run sales cycles end-to-end (prospecting, proposals, pricing and negotiation). Role and key responsibilities • This is a hands-on role in a high-expectation environment. You’ll own a portfolio of enterprise accounts (5-6 small/medium sized) and be responsible for growing them. • Build trusted relationships with senior stakeholders and turn them into clea...