Sales Operations Specialist (x2) Cirencester, Gloucestershire | Full-time | Starting ASAP With over 20 years of making the complex simple, Kubus enhances customers experiences by simplifying complex IT solutions, delivered through our managed expertise, leading vendor partnerships and global logistics capability. Our people are at the centre of our community, building strong relationships and supporting one another, creating an environment where everyone can thrive. At Kubus, we recognise a collaborative working environment encourages greater outcomes and a positive experience for our customers, partners and wider community. Our Values: P assion - putting customers, partners and vendors first, delivering solutions at pace, and being passionate about driving change. A gile - Embracing flexibility, remaining open to change, and adapting quickly to meet customer and market needs. C ommunity - Building strong relationships, supporting one another, and creating an environment where everyone can thrive. E xpert - Commitment to curiosity and excellence, constantly pushing boundaries, sharing knowledge and delivering value. The Role: We are looking for two Sales Operations Specialists to join Kubus! This role is a pivotal role within the Sales Team which will be working in partnership with the Sales team to deliver an outstanding customer experience. You will be link between Sales and all other departments, ensuring information is communicated smoothly to enable a smooth order process. What You’ll Be Doing: Partner with Sales to provide a high level of support for our customers, including basic quotations and resolving any related queries. Work alongside Sales to maximise their prime selling time by handling customer tasks and communications and escalating when appropriate. Maintain accurate team data in Salesforce and other systems, taking ownership of, and facilitating correction of errors. Monitor and process sales orders and PO’s, quickly identifying and escalating issues to keep the sales cycle running smoothly and acting as the Sales owner for all orders. Manage sales back orders, keeping the customer order book up to date and ensuring timely shipment of allocated stock, including special call-off or loan orders. Stay up to date with systems and processes to ensure smooth order handling for customers, following all company policies and procedures. Collaboration with departments such as Purchasing, Technical & Finance. Create leads in Salesforce when new opportunities arise from meaningful interactions with our customers, ensuring they are appropriately followed up. Support the Marketing team with the smooth allocation of Salesforce leads to the relevant sales team member. What We’re Looking For: Strong customer focus with a knack for finding solutions and building long-term satisfaction. Self-motivated and able to work independently. Strong character with the ability to challenge others appropriately when required. Proven experience in sales administration and customer service. Excellent at managing priorities and multitasking. Professional, clear communicator. Skilled in MS Excel, Word, and Outlook. Experience with NetSuite or Salesforce is desirable. What you’ll get: Competitive salary & bonus/commission scheme Private healthcare & healthcare cash plan Pension contributions above minimum requirement (matched up to 7%) 25 days holiday bank holidays upon starting, increasing by a day each year to a maximum of 30 days Salary sacrifice electric vehicle scheme Enhanced parental leave Technology scheme Cycle to work scheme Reward & recognition portal – including discounts/cashback at hundreds of retailers This is an excellent opportunity to join the Sales Operations team at Kubus during an exciting period of growth! Based at: Wellington House, Cotswold Business Park, Kemble, Gloucestershire, GL7 6BQ | 44 (0) 1285 771 600 | kubus.com.