Office Manager - Belmont, Bowburn and Sherburn Medical Practice
Providing supervision, supportand training to the reception/administration staff under the guidance of thePractice Manager.
Ensuring that receptionis adequately staffed and supervised and that staff rota, including annualleave and sickness cover, are in place. Arranging locum cover required to coverclinicians in agreement with the Practice Manager. Preventing interruptions topatient care services provided by the Practice.
Supporting the PracticeManager in ensuring that the Practice runs smoothly and efficiently. Liaisingwith the Practice Manager on any organisational problems in the office/reception,including any untoward incidences or near misses. Handling informal complaintsfrom service users through to completion of formal complaints and Palm forms.
Taking all reasonablesteps to plan, prioritise and delegate work in advance and ensure thatappropriate office procedures are adhered to by all staff. Taking opportunitiesto improve workflow and work performance and ensuring that staff have theskills and training to fulfil their responsibilities.
Main duties of the job
Support the Practice inmeeting targets detailed in Quality and Outcomes Framework (QOF), EnhancedServices (ES), Contract Key Performance Indicators (KPI), CQC requirements, CCGrequirements, knowledge of CQRS etc
To be responsible forthe maintenance of the appointment system.Ensuring the appointments for each clinician are entered correctly andin an appropriate timeframe.
Responsible for loggingproblems with the computer system, premises etc. ensuring risk assessments andbusiness continuity are updated accordingly.
Monitor access andadjustment availability as required.
Monitordaily workflow within the practice :-
Implementation andmaintenance of Choose & Book/ referral systems within the practice
Facilitate the processof repeat prescriptions requests daily ensuring a 48hr turnaround
Preparation andsubmission of data and documentation as required to relevant bodies in a timelymanner.
Facilitate theresponsibility for the daily task of completing all GP Links data, input anduploads. (Patient data and EDI). Collection of Medical records. Summarising ofmedical records. Ensuring completion.
About us
IntraHealthis one of the UKs leading provider of NHS Primary and Community Care services.We serve a range of patients across our three divisions of Primary Care (generalpractice), Pharmacy and Clinical Services which includes anticoagulationmonitoring, patient medication reviews and childhood immunisation programmes.
We alsoprovide management and clinical support to other GP practices and NHS bodies. We are awell-established organisation having provided NHS services since the companywas founded in 1999. Our team is made up of GPs, Advanced NursePractitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health CareAssistants (HCAs) and local administration teams supported by a centralisedback office function; providing finance, HR, administration and data analysissupport.
We operateNHS services across the North East, North West and Yorkshire.
Job responsibilities
ClinicalPractice
To ensurethat all statutory requirements outlined in the IntraHealth personnelprocedures and policies are personally adhered to.
To befamiliar with and conform to responsibilities under the General Data ProtectionAct as identified by IntraHealth.
To undertake duties as necessary, in line with thechanging needs of the company. Toparticipate in the annual appraisal and knowledge and skills frameworkprofiling process. Any necessarytraining noted in the PDP will be provided.
Acts in a way that acknowledge individuals rightsto make their own decision and recognise their responsibilities.
Facilitates others to identify their current levelof knowledge and skills, their learning needs and best practice.
To support others in the development andapplication of knowledge and skills in practice
Identify resource issues which affect learning,development and performance and alert the appropriate managers.
Communication
Delivering aquality service
The post-holder will strive to maintain qualitywithin the Practice, and will:
Alert other team members to issues of quality andrisk
Assess own performance and take accountability forown actions, either directly or under supervision
Contribute to the effectiveness of the team byreflecting on own and team activities and making suggestions on ways to improveand enhance the teams performance
Work effectively with individuals in other agenciesto meet patients needs
Effectively manage own time, workload and resources
No Smoking
IntraHealth has a No Smoking policy. All Health Service premises are considered asnon-smoking zones, other than designated smoking areas. There will be a strict no-smoking policywithin the company premises.
Person Specification
Qualifications
* Good level of general education or experience equivalent to 5 GCSEs at Grade C or above
* Degree/HND level.
Experience
* Experience working in a Managerial role
* Experience working in an administrative role within General Medical Practice
* Experience working on Clinical Computer systems
* Capacity to work calmly under pressure and to deadlines
* Flexible and proactive attitude
* Enthusiasm for the role
* Good verbal and written communication skills
* Good computer literacy and keyboard skills
* Demonstrable team working skills
* Very good interpersonal skills
* Demonstrable motivation
* Process management
* Able to implement a vision and see the bigger picture
* Advanced IT skills relevant to General Practice
* Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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