Company Description
Established in 1994, Online Lubricants is a leading supplier of fuels and lubricants in the UK, with four depots in London, Essex, Northamptonshire, and Norfolk. We specialize in offering exceptional express delivery services, a wide product range, and outstanding customer support. Known for our 24-hour emergency deliveries and expert technical support, our mission is to keep businesses running smoothly. As authorized distributors of Petro-Canada Lubricants, Total Energies, and Q8Oils, we are committed to providing high-quality products and reliable services to all our clients.
Account Manager – Customer Service
Full time : Monday to Friday
Salary : £25,000 - £28,000 + Commission
Location : Barking IG11 (Office Based)
Why join Online Lubricants?
* Join a fast-growing business offering clear pathways for career progression
* Be part of a forward-thinking, innovative company that welcomes and values new ideas
* Benefit from ongoing investment in training and professional development
* Work within a culture that values high performance and balance
* Enjoy regular team and company events that celebrate success and connection
Responsibilities :
Managing a portfolio of existing customers building and nurturing relationships focusing on satisfaction, retention, and account growth.
* Sales order processing – from inbound and outbound phone calls, emails and our website.
* Proactively communicating – outbound calls and emails
* Understanding a customer requirements and providing solutions
* Identifying order gaps and managing customer spend
* Maintaining accurate customer records
* Liaising with other departments to resolve issues
* Operations – Delivery or product queries
* Accounts – Credit or payment queries
* Identifying upsell and cross selling opportunities
Experience required/qualifications:
* 12+ months experience in a similar role – desirable
* Account Management experience - desirable
* Excellent communication skills – both verbal and written
* Excellent IT skills
* Experience in negotiating with customers – Desirable
* Good team player
* Be flexible and work around our customers
* Willingness to learn technical information based around our business
* Full Training provided
* Above all, excellent attitude and willingness to learn are essential
What we provide:
* Phone/phone allowance for drivers/management
* Workwear
* 21 days holiday plus bank holidays
* Increase in holiday with service
* Clothing allowance for operations staff
* Ad-hoc bonuses
* Free tea/coffee/kitchen provisions
* Benenden Healthcare & Cashplan
* Company events
* Customer incentive scheme
* Referral scheme
* Oil and other products for personal car
No recruitment agencies please
Keywords: Account Manager, Account Executive, Customer Service, Sales, Sales Executive, Telesales