About the apprenticeship
Duties
• Deal with simple and routine enquires from internal and external customers in a professional manner, following established procedures, referring complex enquires to relevant staff members, ensuring all relevant facts and information needed is recorded and passed on
• Assist in the maintenance of routine records, updating databases as required, supporting the analysis of routine data/information as required
• Work on own initiative on set tasks ensuring standard guidelines and procedures are adhered to, recognising when to refer a problem to others.
• Take an active role in the team and support the team to achieve its objectives
• Ensure that IT workspaces are maintained through cleaning and undertaking routine care of area, machinery and equipment
• Ensure that IT workspaces are prepared for use by others, setting up and clearing away equipment, materials and supplies, transporting items as needed
Additional information
To provide general technical assistance to others through working within University IT and by completing a training programme as set out by University IT in conjunction with the training provider as part of an apprenticeship scheme with a view to obtaining skills and expertise in ICT and ICT administration activities within higher education.
Requirements
Qualifications
Basic Numeracy and Literacy with a minimum of 5 GCSEs level A*-C, including Maths & EnglishQualifications and Education
1. Basic Numeracy and Literacy with a minimum of 5 GCSEs level A*-C, including Maths & English
2. Ability to show initiative in solving problems when needed
Knowledge, Skills and Experience
3. Experience of using and carrying out basic maintenance equipment and machinery
4. Experience of using appropriate IT and Microsoft office packages
Customer Service, Communication and Team Working
5. Ability to deal with customers and other employees in a professional manner
6. Ability to work individually or as an effective team member, providing support and encouragement to other team members where necessary
7. Ability to deal promptly, effectively and courteously with requests for information or service
Planning, Analysis and Problem Solving
8. Ability to follow instructions and work independently within set procedures / practices
9. Ability to show a well organised approach to work
Desirable Criteria (if appropriate)
10. Experience of other operating systems e.g. Linux, MacOS and programming.
11. NVQ Level 2
12. Fluency in Welsh, written and oral
Other
A willingness to undertake further training and development
Skills
Qualifications and Education
1. Basic Numeracy and Literacy with a minimum of 5 GCSEs level A*-C, including Maths & English
2. Ability to show initiative in solving problems when needed
Knowledge, Skills and Experience
3. Experience of using and carrying out basic maintenance equipment and machinery
4. Experience of using appropriate IT and Microsoft office packages
Customer Service, Communication and Team Working
5. Ability to deal with customers and other employees in a professional manner
6. Ability to work individually or as an effective team member, providing support and encouragement to other team members where necessary
7. Ability to deal promptly, effectively and courteously with requests for information or service
Planning, Analysis and Problem Solving
8. Ability to follow instructions and work independently within set procedures / practices
9. Ability to show a well organised approach to work
Desirable Criteria (if appropriate)
10. Experience of other operating systems e.g. Linux, MacOS and programming.
11. NVQ Level 2
12. Fluency in Welsh, written and oral
Other
A willingness to undertake further training and development
Welsh language
Welsh spoken skills: No
Welsh written skills: No
If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.
Training provided
Training provider
Apprenticeship Learning Solutions Ltd
Qualification
Apprenticeship Learning Solutions Ltd
Disability confident
Is this employer disability confident: Yes
What is disability confident?
Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.
Employer details
Cardiff University
40-41 Park Place
Cardiff
CF10 3BB