Carvers Hill Estate Vineyard & Winery are hiring an Operations & Hospitality Administrator.
As the first point of contact for visitors and clients, you will play a key role in creating a positive and welcoming environment while ensuring the smooth day-to-day running of the office at a busy vineyard, winery, private Membership and events business.
This is a full-time job, based at our vineyard and winery in Shalbourne, Wiltshire.
Please send your CV and cover letter to enquiries@carvershillestate.com
KEY RESPONSIBILITIES
* Handle all telephone and email enquiries professionally and efficiently
* Provide accurate and helpful information to clients, guests and visitors
* Oversee wine tour bookings and staffing schedules, including attending and supporting wine tours as part of the rota
* Support cabin bookings, including guest check-ins, coordinating cleaning schedules and managing guest relations
* Assist with the set-up, coordination and execution of events
* Manage incoming and outgoing post, deliveries and general correspondence
* Maintain a tidy, organised and professional office environment
* Greet and welcome visitors in a courteous and professional manner
* Provide bookkeeping support to Finance Director
* Support the wider team with day-to-day operational and administrative tasks as required
SKILLS & REQUIREMENTS
* Excellent interpersonal and written communication skills
* Highly organised and strong multitasking abilities
* Professional appearance and attitude
* Proficiency in office software (e.g. Xero, Microsoft Office – Outlook, Excel, Word etc.)
* A proactive, hands‑on attitude and collaborative approach to team working
* Comfortable working flexibly, including evenings and weekends as required by the event calendar
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