Senior Renewals Specialist Locations: Coventry (UK), Glasgow (UK) or Hilversum (Netherlands) Working model: Hybrid Languages: Fluent German and excellent English required Are you passionate about building long-term customer relationships and protecting recurring revenue? We’re looking for a Senior Renewals Specialist to play a pivotal role in driving customer value, retention, and growth across a portfolio of strategic EMEA accounts. As a senior, revenue-owning contributor, you’ll work closely with Sales and Customer Success to deliver a value-led renewal experience. You’ll take ownership of end-to-end renewals — ensuring contracts renew on time, identifying expansion opportunities, and proactively reducing churn risk — all while acting as a trusted advisor to your customers. The Impact You’ll Have Own and execute high-touch renewals that directly influence Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) Build strong, consultative relationships by aligning solutions to customers’ business objectives Partner cross-functionally to deliver seamless, successful renewal outcomes Protect and expand recurring revenue across your territory What You’ll Do Manage Renewal Portfolios Own a defined portfolio of accounts, developing a deep understanding of customer goals, stakeholders, and market dynamics Identify renewal risks early (e.g. usage trends, pricing concerns) and proactively drive mitigation plans Collaborate closely with Sales, Customer Success, Support, Finance, and Product teams to protect contract value Engage with champions, end users, and economic buyers to strengthen relationships and influence outcomes Clearly articulate value and act as a trusted advisor throughout the customer lifecycle Drive Renewals and Growth Engage customers well ahead of renewal deadlines in line with the Customer Engagement Lifecycle Translate usage insights and future requirements into renewal-led growth opportunities, including expansions, pricing adjustments, and migrations Independently close renewals while protecting and expanding recurring revenue Maintain a structured, audit-ready pipeline with accurate forecasting Support wider territory growth through close collaboration with Sales colleagues Operational Excellence & Compliance Ensure adherence to company policies related to contracts, cybersecurity, and data protection Maintain accurate CRM records for renewals, forecasts, and customer interactions Partner internally to resolve billing or accounts receivable issues that could impact the customer experience Continuously build expertise in our products, industry trends, and competitive landscape Personal Growth & Team Contribution Engage in ongoing professional development through coaching, tools, and training Work with your manager to develop and execute an Individual Business Plan with clear, measurable objectives Demonstrate a growth mindset, resilience, and a strong sense of ownership Act as a role model for accountability, collaboration, and results Who You Are You thrive in customer-centric environments and are motivated by delivering meaningful outcomes. You’re comfortable balancing retention and expansion goals, adapt quickly to change, and collaborate effectively across teams. Key strengths we value: Strong sense of accountability and ownership Results-driven, even in complex or challenging situations Proactive, organised, and action-oriented Confident communicator who can engage a range of stakeholders Resilient and able to maintain momentum under pressure What You’ll Bring Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent experience) 3 years’ experience in renewals, account management, customer success, or quota-carrying customer-facing roles within B2B SaaS or enterprise software Proven success owning renewals and delivering strong GRR/NRR, on-time renewals, churn reduction, pricing optimisation, and accurate forecasting Strong understanding of subscription-based contracts and value-led commercial negotiations Experience managing multi-stakeholder engagements and cross-functional initiatives Fluency in German and excellent English communication skills (written and spoken) Why Join Minitab? At Minitab, we don’t just deliver powerful analytics solutions — we build lasting partnerships with our customers. If you’re motivated by impact, collaboration, professional growth, and helping customers succeed, you’ll feel right at home here.