The post holder will be the point of contact for all administrative issues relating to patient's referral and appointment bookings. The post holder will work as part of a multi-disciplinary team and will provide support to Senior Sister or Medical Day Unit Nurse-In-charge in proactive management and screening of incoming referrals, booking appointments, sourcing clinical documentation and diagnostic results from internal and external care providers, communicating with members of multi-disciplinary team and patients and ensuring pathways are managed smoothly.
The post holder will ensure high levels of patient and referrer's satisfaction by being accessible, customer focused and knowledgeable point of contact. This is a key role in ensuring that all users of the ward are provided with a fast, efficient and effective service, in accordance with trust and ward policy.
The post holder will be responsible for liaising directly with patients and the referring team. Good IT skills and an excellent telephone manner are vital to this role.
The post holder will be required to communicate in a professional manner with a range of professionals within the Medical Day Unit team.
The Trust has defined its culture as one that is patient centred which puts safety first and where all staff take responsibility, are valued and value each other. To support this our four values are that we are all:
Caring – we design and deliver care around each individual patient's needs and wants
Safe – we make the safety of patients and staff our prime concern (safety comes first)
Responsible – all staff take responsibility for the hospital, its services and reputation
And that we:
Value each other – we all value each other's contribution.
Our training, policies, procedures, and practices are all intended to support behaviours in line with our values and all staff are expected to uphold these by 'Living Our Values Everyday'
Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.