We are seeking an experienced and driven General Manager to lead the operations of a well-established hotel in Erskine, Glasgow. The successful candidate will be responsible for the overall performance of the property, ensuring exceptional guest service, strong team leadership, financial efficiency, and brand excellence.
Key Responsibilities
Oversee all day-to-day hotel operations, including Front Office, Housekeeping, F&B, Maintenance, Sales, and HR.
Deliver a consistently outstanding guest experience while maintaining high standards of service and cleanliness.
Develop and implement business strategies to increase revenue, occupancy, and profitability.
Lead, inspire, and manage department heads and staff to achieve operational and financial goals.
Ensure compliance with health and safety standards, licensing laws, and employment legislation.
Manage budgets, forecasting, and cost control across all departments.
Collaborate with the marketing and sales team to drive local and regional business.
Monitor guest feedback, resolve issues promptly, and implement continuous improvement initiatives.
Represent the hotel at community and industry events, building strong local relationships.
Report regularly to owners or corporate office on performance metrics and strategic goals.
Requirements
Proven experience as a General Manager or Hotel Manager, ideally in a midscale to upscale branded or independent hotel.
Strong leadership skills with the ability to motivate and build high-performing teams.
Sound understanding of hotel operations, budgeting, and financial reporting.
Excellent communication, interpersonal, and decision-making abilities.
Guest-focused, hands-on approach with a commitment to service excellence.
Familiarity with hotel PMS systems (e.g., Opera, Protel, Cloud beds).
Eligible to live and work in the UK.
Local area knowledge of Glasgow or Renfrewshire is a plus
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