Stonewater is seeking a Resolution Team Manager to lead a high-performing team in complaints handling. This pivotal role involves overseeing complaint cases, championing a customer-first approach, and embedding a culture of resolution. The ideal candidate will have significant experience in complaints handling, a strong knowledge of the Housing Ombudsman Complaint Handling Code, and proven leadership skills. Join Stonewater to make a real difference in our customers' lives and enhance service quality.
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