We're looking for an energetic and proactive Managed Services Technology Coordinator to join our team at Birmingham Airport. In this hands-on role, you'll be the go-to person for all on-site technology needs - from troubleshooting IT equipment and maintaining networks to delivering projects that improve operational efficiency.
Note: This role is a Fixed-Term Contract (FTC) for an initial 6 months.
What you'll be doing:
1. Providing on-site technology support at Birmingham Airport.
2. Tackling a priority list of technical challenges faced by our airport car park operations team.
3. Supporting local IT accounts, devices, and network hardware, including Cisco routers and Meraki switches.
4. Maintaining and updating asset logs for all IT equipment.
5. Installing and supporting hardware, software, and system updates (e.g., CCTV, printers, scanners, digital signage).
6. Collaborating with our Technology Service Desk, contractors, and suppliers to resolve issues and deliver solutions.
7. Ensuring infrastructure is secure, reliable, and fit for purpose.
8. Proactively identifying technology improvements to enhance efficiency.
9. Providing occasional out-of-hours support for critical issues.
Minimum requirements:
* At least 5 years of experience in IT/Technology services.
* Strong background in networks and infrastructure, including Cisco, Meraki, and Wi-Fi.
* Experience with CCTV hardware/software, and diagnosing hardware/software issues.
* Excellent problem-solving skills and ability to work independently at pace.
* Strong communication and customer service skills.
* A proactive, solution-focused mindset — you don't take "no" for an answer when finding ways to improve.
Why join us?
At NCP, we pride ourselves on delivering exceptional service for our customers and colleagues. You'll be part of a collaborative, solutions-driven team where your ideas are valued, and your work has a direct impact on improving operations at one of the UK's busiest airports.
What We Offer:
* Competitive Salary: Your hard work deserves fair compensation.
* Birthday Bonus: Take an extra day off to celebrate your special day.
* Reward & Recognition Program: Your efforts won't go unnoticed.
* Free or Discounted Parking: Your car deserves a good spot too!
* Cycle to Work Scheme: Get up to £1000 towards a new bike.
* Company Pension: Plan for your future with us.
* Death in Service Benefit: Providing peace of mind.
* Employee Assistance Program: We care about your well-being.
If you're ready to take ownership, make a difference, and thrive in a fast-paced environment, we'd love to hear from you. Apply now and help us keep Birmingham Airport moving.
Since August 2017, we are owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator across 7 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor with a strong track record in infrastructure finance.
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