Role: SIAM Lead (Service Integration & Management Lead) Location: Warwick Experience: 8years Work mode: Hybrid Key Responsibilities 1. SIAM Strategy & Governance • Define and implement the SIAM operating model, governance framework, and processes. • Establish end-to-end service accountability across multiple vendors and internal teams. • Develop policies, standards, and procedures aligned with ITIL / ITSM best practices. • Drive continuous improvement initiatives for service integration efficiency. 2. Vendor & Supplier Management • Manage relationships with multiple service providers and vendors. • Define and enforce SLAs, OLAs, KPIs, and governance structures. • Ensure vendor performance aligns with contractual obligations and business expectations. • Lead service reviews, vendor scorecards, and escalation management. 3. Service Integration & Delivery • Ensure seamless coordination across infrastructure, applications, cloud, and security services. • Own end-to-end service delivery and incident/problem resolution. • Drive integrated service management processes such as Incident, Change, Problem, and Release Management. • Ensure cross-functional collaboration across teams. 4. Operational Excellence • Monitor service performance and ensure adherence to agreed SLAs. • Drive automation, service optimization, and cost efficiencies. • Lead root cause analysis and service improvement plans (SIP). • Implement reporting frameworks and dashboards for stakeholders. 5. Stakeholder Management • Act as the primary point of contact for senior stakeholders and business units. • Communicate service performance, risks, and initiatives effectively. • Align IT services with business priorities and transformation goals. • Facilitate governance forums and leadership discussions. 6. Risk, Compliance & Security • Ensure compliance with organizational policies, regulatory standards, and audit requirements. • Identify risks in multi-vendor environments and implement mitigation strategies. • Work closely with security and compliance teams to maintain data integrity and protection. ________________________________________ Required Skills & Competencies Technical & Functional Skills • Strong expertise in SIAM framework and multi-vendor environments • Deep knowledge of ITIL (v3/v4) processes • Experience with ITSM tools (ServiceNow, BMC Remedy, etc.) • Exposure to Cloud (AWS, Azure, GCP) environments • Knowledge of DevOps, Agile, and automation practices ________________________________________ Leadership & Behavioral Skills • Strong leadership, team management, and conflict resolution skills • Excellent stakeholder and vendor management capabilities • Strategic thinking and problem-solving mindset • Strong communication and presentation skills