Job Description:
Your new company
A global and successful manufacturing company based in Wrexham is currently looking for an experienced French-speaking Customer Service Specialist to join their team on an 18-month fixed-term basis. Leaders in their field and recognized for their innovation, this is an excellent opportunity for a manufacturing professional to join a growing and thriving business.
Your new role
You will be joining the Customer Services Team and will work collaboratively with both the commercial and supply chain teams. The main purpose of your role is to support a specific portfolio of customers to ensure that their orders are accurately processed and managed, whilst building long-standing relationships and understanding requirements. Some of your key responsibilities will include:
* Managing communication between the organization and customer, ensuring that all data for the customer is accurate.
* Taking responsibility for the processing of orders, managing them through to payment, and building long-standing relationships in the process.
* Taking responsibility for customer KPIs, working closely with other teams to ensure that credits, debits, and rebates are handled smoothly.
* Having an excellent understanding of the customers’ requirements, always driving for customer satisfaction.
What you'll need to succeed
To be considered for this position, previous experience working within the manufacturing industry or in a similar role, dealing with a complex order book, is required. You will be able to demonstrate excellent communication and negotiation skills, whilst being an excellent team player. Proficiency in SAP is highly desirable, along with working knowledge and understanding of ERP systems. The selected candidate will be fluent in French. Additional fluency in another language such as Spanish, Italian, or German is also highly desirable but not essential for consideration.
* Experience within the manufacturing industry or supply chain, ideally with an understanding of export compliance and contract administration.
* Ability to solve customer problems as they arise whilst maintaining and increasing important internal and external stakeholder relationships.
* Accuracy and attention to detail.
What you'll get in return
This is an excellent opportunity for an experienced Customer Service Specialist who is looking for a new opportunity with a forward-thinking, innovative, global leader. In addition to a competitive remuneration package, you will also benefit from hybrid working, an annual bonus scheme, private medical insurance, and more. Further information is available upon enquiry.
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