Are you passionate about making a difference in the lives of children, young people, and families? Join our dedicated team at Kent County Council's Family Hubs as a Business Support Assistant and help us deliver vital services to the community.
About Family Hubs
Family Hubs are central to Kent County Council's support for children and young people aged 0-19 (or up to 25 with SEND), providing a welcoming space where families can access advice, guidance, and a wide range of early help services. These include midwifery, health visiting, parenting support, and engaging activities for children and young people. With 56 Family Hubs across Kent, we work collaboratively with partners to support our local communities.
About the Role
We are seeking a proactive and friendly Business Support Assistant to join our Thanet Family Hubs Service on a fixed-term basis. This 7-month contract runs until 31 March 2026, with a working schedule of 22 hours per week: Wednesday and Thursday from 08:30 to 16:30, and Friday from 08:30 to 16:00.
* Greet and signpost families visiting the hubs
* Provide administrative support to Family Hub Workers
* Act as the first point of contact for staff, visitors, and partners
* Support the opening and closing of hubs
* Monitor Health & Safety processes and report building faults
* Handle sensitive information and maintain accurate records
* Arrange meetings and manage communications
Please note that this role requires in-person working and cannot be performed remotely. Travel across a large geographical area is required, which may not always be supported by public transport. This role is subject to holding a Full UK Driving Licence. The Council is committed to making reasonable adjustments, so applications will be considered even if you are unable to drive due to a disability.
Interviews will include a 1-hour interview and a short administrative task, which will be emailed following the interview. This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service. As this is a customer-facing position, the ability to command spoken English/Welsh is required.
Please note: This role was recently advertised. If you have applied and been interviewed within the last six months, please do not reapply. All applications will be reviewed in line with our recruitment policy and equality standards.
What We're Looking For
* A calm and organized approach in a busy environment
* Confident telephone manner and excellent interpersonal skills
* Flexibility to work across a wide geographical area
* Proficiency in Microsoft Office and other IT applications
* Experience in customer service and administrative tasks
Benefits
* 28 days pro-rata annual leave plus bank holidays
* Generous contributory pension
* Training and ongoing development opportunities
* Employee support and staff groups
* A rewarding and meaningful role within a supportive team
KCC is committed to diversity and inclusion. We encourage applications from people of all backgrounds and abilities. If interested, please apply soon as the closing date may be earlier than stated if we receive a high volume of applications.
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