Overview
Join to apply for the Apprentice Housing Officer role at WMJobs. Grade 3: £27,254 - £33,699. Permanent full time. Birmingham City Council, Apprenticeship Housing Officer. This is an exciting opportunity to join our Housing Management team, supporting our council tenants and overseeing the management of our 59,000 council properties.
Responsibilities
* Be the main contact for our tenants and deal with a wide range of issues to enable residents to sustain their tenancies, including tenancy visits and dealing with low level anti-social behaviour.
* Work with residents, the community, and partners within your designated locality to deliver an excellent Housing Management service with face-to-face customer contact and a visible presence in your area.
* As part of your apprenticeship program, dedicate one day per week to study for your apprenticeship qualification.
* Utilise mobile technology to deliver efficient and proactive customer service.
* Collaborate with various stakeholders to meet customer involvement objectives and manage stakeholders within a specified area, attending community meetings when necessary.
* Develop strong relationships with customers, identify their needs and aspirations, provide targeted support, and use customer intelligence to enhance tenancy sustainability.
* Offer clear, supportive, and accurate social housing advice to customers, colleagues, and other stakeholders, including signposting where necessary, to ensure awareness of services and effective case progression and resolution.
* Work with customers to address and resolve issues and complaints, coordinating with the Customer Complaints Team to resolve escalated complaints as needed.
* Encourage customer participation in Tenant involvement boards to ensure service delivery meets their needs.
* Keep accurate records using appropriate systems, ensuring the integrity and quality of Social Housing service data, to facilitate regular analysis and reporting as required.
* Take responsibility for organising your work, prioritising objectives to meet organisational goals, focusing on being self-directed with customers' needs as the primary consideration.
* Join a supportive team, gain real-world skills, and make a lasting impact in your community; apply now.
Qualifications / Requirements
* Apprenticeship Housing Officer role within City Housing; the programme includes hands-on experience and industry-recognised qualifications.
* Permanent full-time position with a clear pathway to a rewarding future in housing management.
Job details
* Seniority level: Internship
* Employment type: Full-time
* Job function: Other
* Industries: Human Resources Services
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