An exciting new opportunity has arisen for a Relationship Engagement Manager to join a well-established global organisation in Stratford-upon-Avon. This role is dedicated to enhancing the volunteer experience by ensuring that they feel valued, supported, and connected, while building a more engaging and supportive environment.
The benefits on offer for the Relationship Engagement Manager include:-
* Salary of £32,500
* Private Health Care
* 8% Cont Pension
* Birthday off
* Possibility of hybrid work (2 days per week) after successful probationary period
* + Many other perks
Some of the Main responsibilities of the Relationship Engagement Manager:-
• Develop guidance and policy related to the role and responsibility of volunteers including handbooks and associated key documents
• Carry out research into existing arrangements, propose recommendations for improvement and implement these as agreed
• Manage the implementation of the Volunteering Strategy
• Understand the motivation for volunteering and implement awards, incentives, and recognition to promote volunteering and succession planning
• Develop and support volunteer retention initiatives
• Develop, monitor, and report on KPIs linked to volunteer engagement and management
• Promote volunteering opportunities through regular volunteer newsletters and maintain a social media presence to respond to volunteer enquiries
• Work with colleagues to develop and oversee the recruitment, role matching, induction, training, and supervision of new and existing volunteers
• Prepare detailed analysis and reports when required
• Promote, and contribute to, delivery of a high level of customer service
Essential skills required of the Relationship Engagement Manager:-
•Experience in writing policies, processes, guidance and presentations
•Experience in devising and carrying out training sessions or similar such as presentations
•Experience in managing projects, such as events
•Proven experience in developing processes and systems
•High standards of accuracy, record keeping and attention to detail
•Proofreading skills
•Polite and professional approach
•Excellent IT skills and competent in Microsoft Office (Outlook, Word, Excel, PowerPoint and Teams)
•The ability to communicate effectively and in a professional manner, both written and verbally including letter writing skills, emails, face to face, telephone and video conferencing
•Strong organisational skills with a systematic approach to problem solving
•Good time management skills with the ability to prioritise, plan and organise day to day activities ensuring that deadlines and objectives are achieved
•Ability to undertake research when devising new information and guidance
•Excellent customer service skills
•Self-motivated – able to plan ahead and push forward delivery, largely working on own initiative and without supervision
•Full eligibility to work in the UK without restriction