Trust 2nd line it support engineer - twynham learning core services

Start date
ASAP (subject to pre‑start checks)

Contract term
Permanent

Working hours
37 hours per week – 8:30am to 4:30pm Monday–Thursday, 8:30am to 4:00pm Friday
30 minute unpaid lunch break

Weeks per year
Year‑round contract

Grade
Grade 7

Salary range (per annum)
Support staff salary points 8 – 14
£26,824 to £29,540 (FTE)
With a pay award pending

Location
Twynham Learning Core Services (Head Office) – co‑located with The Grange School, Christchurch, Dorset

Reports to
Trust IT Manager

About The Post

Are you an experienced IT professional ready to support a Multi Academy Trust? You will be exposed to the latest IT technology and help shape the IT system moving forward. You’ll work across a broad range of technologies, resolve issues through multiple channels, and explain solutions clearly to both technical and non‑technical users.

At Twynham Learning, we provide a modern, secure, and continually evolving digital environment that supports excellent teaching and learning. As our new 2nd Line IT Support Engineer, you’ll help support IT systems and development, while being supported by experienced Trust‑wide colleagues.

You will play a role in ensuring our IT infrastructure remains robust, secure, and future‑focused.

Responsibilities

• Work closely with the Trust IT Lead to implement a forward‑thinking ICT systems strategy
• Protect the security of our core network, servers, cloud services, and end‑user systems
• Support Windows, Google, and Apple environments
• Champion new technologies that enhance teaching, learning, and staff productivity
• Promote and safeguard the welfare of children and young people in accordance with our Safeguarding and Child Protection policies

The role is based at our Twynham Learning Core Services office with regular travel to all our trust schools across the BCP conurbation and occasional remote work.

What We Can Offer You

• 26 days’ holiday leave per year, increasing to 29 days with service
• Automatic membership of the Dorset Local Government Pension Scheme
• Free, confidential access to our Employee Assistance Programme, which offers a range of counselling services plus financial, legal and practical support from qualified professionals on a range of personal issues and online health and wellbeing resources
• A trust‑wide intranet, where we share our news, information and resources
• Local discounts negotiated on behalf of our staff (eg gym memberships, hair and beauty salons, chiropractic care, cycle shops, restaurants, motoring services, and retail/DIY stores)
• Access to national discounts on a wide variety of large brands
• A welcoming staff room with complimentary tea and coffee available throughout the day
• Free on‑site parking
• The opportunity to work within Twynham Learning, a progressive multi‑academy trust
• The opportunity to work in one of the most beautiful areas of the South Coast

Who We Are Looking For

• Experience of working in a 1st or 2nd line IT Support role
• Windows Server, M365 and Active Directory skills
• Experience with network configuration
• Experience in mobile device management (Intune/Jamf/Endpoint Manager), Microsoft Configuration Manager and backup systems

Skills

• A problem‑solver with excellent communication skills, a proactive mindset, and a passion for improving systems
• Committed to living our Twynham Learning employee values: Aim high, Keep improving, Don’t leave anyone behind, See the bigger picture

Any questions?

To discuss the post or your application, please contact .

How To Apply

To apply for this vacancy, please submit a Job Application Form and Diversity Questionnaire by email to: . Only applications made using our official application form will be accepted. The form and questionnaire can be downloaded from www.twynhamlearning.com/187/staff‑vacancies. The closing date for applications is Monday 29 June 2026 at 9am. We reserve the right to interview and appoint before this, so we encourage interested applicants to apply as soon as possible.

About Us

Twynham Learning values diversity and inclusiveness. We aim to eliminate unlawful discrimination and promote diversity throughout our workforce. We want our workforce to be representative of all sections of our community, so we give equal opportunities to all job applicants. We do not discriminate on the basis of age, disability status, gender reassignment, marital/partnership status, pregnancy/maternity, race/colour/national origin, religion/belief, sex or sexual orientation. Only people who can evidence their right to work in the UK will be considered for this vacancy. We are committed to robust Safer Recruitment processes as part of our strong commitment to safeguard children and young people. An enhanced criminal records check will be undertaken on the successful candidate. Candidates must disclose all unprotected spent and unspent cautions and convictions. It is an offence to apply for this post if you are barred from engaging in regulated activity with children.