We develop and run villages with the wow factor that enhance the lives of our owners, their family, and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with the best facilities, including bistros and bars, health clubs, and swimming pools. We also provide exceptional service throughout. Our dedicated care teams support owners and the local community to remain independent, redefining retirement as the UK has known it.
Receptionist Role
As our Receptionist, you will ensure the highest quality of service is provided to all Audley customers. This customer-centered role involves regular communication with colleagues and owners, focusing on delivering a warm and friendly service. You will also have the opportunity to participate in creating and managing regular hospitality events at the village.
The Ideal Candidate
* Experience in taking reservations and handling business enquiries courteously and friendly.
* Ability to effectively manage and resolve complaints or issues.
* Ability to delegate duties to junior colleagues and help them develop within their role.
* Awareness of all planned events and the ability to advise others accordingly.
* Good knowledge of the local area and offsite facilities.
* Hands-on and flexible approach to daily duties and shift patterns.
* Punctuality and team spirit.
* Warm, professional, and empathetic demeanor.
Benefits
* Work-life balance
* Competitive salary
* Company pension scheme with 5% employer contribution
* 28 days holiday including bank holidays
* 50% discount on food and drinks at all our restaurants nationwide
* Staff rates for guest suites at our luxury villages nationwide
* Excellent learning and development opportunities
* Free membership to our employee discount portal
* Free membership to our Healthcare Cash Plan Scheme
* Refer a friend bonus scheme
* Free uniform and more
Audley Group is proud to be an equal opportunity employer and committed to diversity and inclusion. We welcome applications from all backgrounds and identities.
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