Description
:
Train Presentation Supervisor
Stoke Gifford
Permanent
£34,139 per annum + 15% shift allowance + £3,000 location allowance
1. Conduct and record daily KPI inspections in accordance with IEP contract (App A to Part C of Sch 6).
2. Support internal and external KPI assessments and audits.
3. Produce daily and periodic KPI reports for Operations Management team
4. Maintain KPI records in SAP and wider business systems
5. Work closely with Production teams to deliver allocated sets at the required train presentation standard, including the rectification of train presentation related defects.
6. Oversee the delivery of cleaning services, cleaning operatives and cleaning contractors
7. Monitor train presentation teams to maintain standards and completion of assigned duties (including contractors).
8. Responsible for control and distribution of cleaning material ensuring stock rotation and safety in storage.
9. Take responsibility for developing and maintaining the procedures, systems and resources necessary for delivering cleaning, grounds and waste services on site
10. Ensure all statutory Safety, Health and Environmental licences/certificates relevant to areas of responsibility are available on site for audit and review
11. Conduct individual and collective KPI training and education.
12. Ensure all statutory, health and safety and environmental licences, certificates and documentation relevant to areas of responsibility are available on site for audit and review
13. To be aware of and actively promote and implement Hitachi’s ethos, culture and values.
14. To be involved in Hitachi Rail Europe’s staff development and training and participate in PDP procedures.
15. Provide input on performance reviews and disciplinary issues.
16. To undertake any other reasonable duties and responsibilities as may be required.
Essential
17. Experience in delivery of service quality and audits.
18. Good written and verbal communications skills. Good report writing skills necessary
19. Good knowledge of Microsoft Office Products, word, excel.
20. An understanding of health and safety requirements of a working environment
21. Manage resources to ensure compliance with HR policies and procedures including but not limited to recruitment, staff performance, training, development and appraisals.
22. Experience of and commitment to the effective implementation of equal opportunities and CSR policies.
23. Ability to communicate effectively both orally and in writing
Qualifications
24. Previous management experience
Behavioural
25. Excellent team management and good communication skills and effective customer service approach
26. Able to represent Hitachi in a professional manner at all times.
27. Commitment to working as part of a team.
Desirable
28. Knowledge and experience of heavy industrial vehicle cleaning practices.
29. SAP and IT experience
30. IOSH
31. Management of Sub Contractors
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