Office Administrator & Receptionist
Part Time position
A & A Walters is a fifth generation family owned and operated Funeral Directors, still run by the Walters and Hodges families and have offices in Tipton, Sedgley and Bilston. As one of the most established and respected Funeral Directors in the Black Country, we pride ourselves on offering an exceptional level of service to our clients; many of whom have used us for generations of their own family. We provide our services throughout the Dudley, Sandwell, Wolverhampton and Walsall Boroughs but regularly work much further afield.
We are a multi award-winning Funeral Directors having won a number of prestigious awards including Express & Star Newspaper 'Family Business of the Year', Golden Charter 'National Funeral Planner of the Year' as well as 'Regional Funeral Planner of the Year' on six occasions.
Further information on our business and the services that we offer can be researched at www.
Qualities we are looking for
* Essential to have GCSE Grade C/Level 4 or equivalent in English and Maths. Educated to A-Level or equivalent (preferred).
* A highly professional, presentable and approachable individual with exemplary communication skills, both on the phone and in person.
* An individual who has excellent time management skills; focused and thorough, detailed yet efficient in following through on tasks.
* Personable with the ability to show compassion and deal with potentially emotionally stressful situations.
* An effective team member who is flexible, can work accurately to deadlines and show initiative.
* Excellent, proven computer skills – Microsoft Word, Excel & Outlook.
* A good level of literacy and numeracy demonstrated through examination results.
* Experience in a previous administrative role and/or Receptionist with use of invoice software (Xero, QuickBooks etc.) is preferred.
In your role as part-time Administrator & Receptionist you will be constantly switching between dealing with administrative tasks (raising and paying invoices, calendar co-ordination and scheduling) and dealing with bereaved clients (answering calls, advising on processes and procedures, meeting and greeting and showing families into the Chapel of Rest). As such, your performance will be assessed as much in your ability to quickly build relationships with clients as to the actual accomplishment of administrative tasks. As this is a part-time position you will be required to co-ordinate closely with a colleague to ensure that Administrative tasks are completed accurately and efficiently. This position requires someone with a high degree of professionalism but who is genuine and warm in their nature. Working closely in a team, it can at times be physically as well as emotionally demanding job and you must be someone who is both efficient, focused and accurate to ensure that everything is done right first time, every time.
Primary Roles of this position
* In your role as Office Administrator you will be responsible for using Microsoft Office, in house funeral software and accounts software to raise invoices, check and pay bills, filing and ordering supplies.
* In your role as Office Receptionist you will be responsible for answering phone calls, dealing with face-to-face enquiries, giving clients advice on processes and procedures, scheduling appointments and showing families into the Chapel of Rest to see their loved ones.
Hours and location of work
As a part time member of staff you will be expected to work between 20-24 hrs per week from 9:00am to 5:00pm but must have the flexibility to work outside of these hours as required to meet the needs of the business. Although the position will be largely based in our Tipton Office, on occasion you may be required to work in other offices as required and so therefore the ability to drive is a distinct advantage. A good rate of pay can be expected and is dependent upon experience. In addition, you will be enrolled in a company pension scheme.
Please note: this is a shared jobs role and you will be working alongside an experienced Administrator / Receptionist
A permanent contract will be awarded following the successful completion of a three month trial period.
In reply please send a detailed & specific cover letter of application explaining why you believe that you are suitable for this position and what qualities you will bring to the business. This letter must be accompanied by a current Curriculum Vitae which demonstrates your skills and suitability for the position of 'Administrator & Receptionist' to
Important: Please be aware that applications which do not meet the requirements shown above will not be taken into account.
Early applications are advised.
Job Types: Part-time, Permanent
Pay: From £12.50 per hour
Benefits:
* Company events
* Company pension
Application question(s):
* Do you understand that this is a part-time, shared job role and although the days will be largely fixed, you will be expected to be flexible to meet the need of the business?
* You understand that you will be required to show families into the Chapel of Rest?
* Do you have at least a grade C/Level 4 or above in both Maths and English?
* Do you understand that ONLY applications with a DETAILED covering letter will be considered? This must be sent separately to
Work Location: In person