TheDepartment of Specialist Laboratory Medicine is seeking to recruit a QualityTeam Administrator to support the governance, audit and service improvementactivity of the laboratory. This is an exciting time to join one of thelargest Pathology departments in the country, and to work in the brand-newfacilities provided in the Centre for Laboratory Medicine on the St. JamessUniversity Hospital site.
Themain purpose of the role is to help ensure that there is a robust andconsistent approach to the delivery of the Quality Management System. Thiswill involve supporting audits, risk assessments and using serviceimprovement tools to improve processes within the laboratory. The role willalso involve the updating of websites, manipulating scientific data foranalysis and utilising common IT packages such as Microsoft Office.
Forany queries please contact Chloe Chadwick on email: chloe.chadwick@nhs.net
Shortlisting: 15 May 2025
Interviewdate: 20 May 2025
Expected ShortlistingDate
15/05/2025
Planned InterviewDate
20/05/2025
Main duties of the job
Ideallyyou will have experience of quality related activities such as riskassessments and auditing. This is also a great opportunity to use youradministrative and IT skills (especially using Microsoft Word and Excel, aswell as web-based systems) to collate, process and manipulate data to ensurethat the health of the quality management system is under continual androbust review. Strong IT skills are essential for this role.
Youwill have a passion for service improvement and be an excellent communicator.Previous experience in an administrative or IT role would be advantageous, aswould experience training others, although full training will be provided.
Youwill be able to work flexibly in this role to ensure that all tasks arecompleted on time and to the required standard. We encourage candidates tocontact us to discuss the role.
About us
SpecialistLaboratory Medicine (SLM) encompasses specialist testing within thedisciplines of Biochemistry, Haematology and Immunology. We are a referrallab for non-specialist laboratories within the WYAAT region and beyond. We support specialist clinical servicesthat are commissioned by NHS England, such as the Newborn ScreeningProgramme, Haemoglobinopathy screening and the Regional Haemophilia Network.The Department is UKAS accredited to ISO 15189:2012 and holds EuropeanFederation accreditation forHistocompatibility and Immunogenetics.
LeedsTeaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job advertsare subject to this policy and we reserve the right to close, delay or removeadverts while this process is completed. If you do experience a delay in theshortlisting stage of the recruitment cycle, please bear with us while thisprocess is completed, and contact the named contact if you have anyquestions.
Job responsibilities
QualityAdministrators are individuals who have a formal role in the provision of afull and effective administrative and clerical support service to theDepartment/Service. He/she will also be responsible for managing theElectronic Quality Management System, helping to develop new quality systemsand processes, managing databases and producing reports as required. Thepost-holder will be expected to arrange and plan her/his own work on aday-to-day basis within the overall demands and priorities of the department.
* Compile reports for managementmeetings.
Provision of admin support relatingto management of quality and training records. E.g. auditing, compiling,archiving.
Performing data manipulationroutines to inform quality/performance indicators and summarise theinformation in the required format (e.g. dashboard).
Day to day management ofdepartmental databases relating to quality management.
Help to manage the maintenance,calibration and servicing of laboratory equipment such as pipettes andthermometers, including performance of acceptance testing whererequired.
To act as a system administratorfor the electronic quality management system.
To engage in department auditactivities and training as required.
To work with departmental leads tomaintain and update the information made available to users via the PathologyWebsite.
To help the department comply withaccreditation body requirements by helping the quality manager to develop fitfor purpose quality systems and processes.
Following a period of training, toperform root cause analysis during routine duties.
To provide a full clerical supportservice to the department including organising, sorting and filing documentsand papers; dealing with incoming and outgoing paper and electronic post asrequired; photocopying, faxing and distributing information by post or email;typing letters and other documents.
To deal with communications and adhoc enquiries from staff and service users, members of the public, and a widerange of external organisations and professionals. Receiving and relayinggeneral verbal/written messages and responding by supplying straightforwardinformation and guidance or referring to the relevant member of thedepartment or other Trust staff as necessary.
To provide administrative supportfor meetings as required e.g. organising meetings including checking accessarrangements, booking rooms and refreshments, sign language and ethnicminority language interpreters as appropriate, organising travel arrangements,administering expense forms, liaising with members regarding dates, sendingout notice of meetings, agendas and minutes.
To attend any service meetings asrequired. This could include welcoming participants, organising refreshmentsand taking minutes and typing them up and circulating them after approval.
To contribute to the departmentsapproach to continuous quality improvement by collating staff and userfeedback in agreed formats.
To work with the quality manager todeliver quality improvement projects and initiatives in line withdepartmental quality objectives.
To undertake risk assessmentsincluding COSHH as part of on-going Trust and Departmental Health and Safetyrequirements (e.g. general risk assessments, fire safety).
Person Specification
Qualifications
* GCSE in English and Maths or Equivalent
* Basic computer/typing qualifications
Experience
* Knowledge of a wide range of administrative procedures including finance.
* A good awareness of and understanding of issues surrounding diversity and patient involvement
* Previous administrative/ clerical experience.
* Knowledge of the NHS.
* Work experience in a health or social care setting
* Personal or work experience of working with diversity e.g. disabled people, people from different cultures.
Skills and Behaviours
* Must be willing to attend relevant training courses
* Commitment to principles of equality and diversity.
* Commitment to delivering quality services.
* Importance of maintaining confidentiality.
* Well organised, able to prioritise and to work on own initiative.
* Able to work effectively as part of a small team.
* Good interpersonal skills and able to relate effectively to a wide range of people.
* Personable, patient, sensitive and flexible.
* Willing to learn new skills.
* Competent in word processing (Word 2002 is used in the department), spreadsheet packages (Excel is used in the department) and databases (Datix is used in the department).
* Good written and verbal communication skills.
* Good command of spoken and written English.
* Numerate
* The ability to communicate in an ethnic minority language and/or in British Sign Language would be a bonus.
* Competent in using other software (such as Web authoring software)
#J-18808-Ljbffr