Time Critical Operations Coordinator Location: London, Heathrow Monday - Friday | 12:00 - 20:30 Up to £40,000 (DOE) The Opportunity A leading global logistics provider is seeking an experienced Time Critical Operations Coordinator to join their specialist operations team. This is a fast-paced, high-impact role focused on managing urgent and time-sensitive shipments across air and ocean freight. You'll play a key role in ensuring shipments move efficiently from collection through to final delivery, while maintaining exceptional service levels for high-value clients. Key Responsibilities Manage end-to-end coordination of time-critical international shipments (air & ocean import/export) Liaise with clients, overseas agents, and customs to ensure smooth and urgent cargo movement Provide accurate quotations, routing, and rate solutions Prepare and process all required shipping and customs documentation Track and trace shipments, proactively resolving delays or issues Ensure accurate job costing, billing, and data entry within internal systems Communicate shipment updates and solutions clearly to customers Work closely with global offices to deliver seamless service execution Ensure KPI performance across service, cost accuracy, and delivery timelines Maintain full compliance with industry regulations and company standards What We're Looking For Experience in freight forwarding (air and/or ocean), ideally within a time-critical environment Strong knowledge of import/export procedures and customs requirements Ability to work efficiently in a fast-paced, high-pressure environment Excellent communication skills (written and verbal) Strong organisational skills and attention to detail Commercial awareness with the ability to balance cost and service Proficient in Microsoft Office (Word & Excel) Proactive, solutions-driven mindsetWR Logistics are the 1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs. WR is acting as an Employment Agency in relation to this vacancy