Are you ready to take your customer service skills to the next level?
We're on the lookout for a full time German-speaking individual who is passionate about enhancing the customer experience and delivering an unforgettable journey from start to finish. If you're up for the challenge, keep reading!
This is a full time position working 37.5 hours a week (Mon-Friday 9-5:30pm).
We are growing our German market, Kapsel, and are looking for a determined individual who can help us take on the challenge. German language skills are therefore essential, preferably a native speaker.
We are based in Glasgow's East End. You will be required in person two days a week in the office and the remainder of the time you can work remotely.
Responsibilities
As the first point of contact for our customers, you'll be their hero! Answering calls, responding to emails, and picking up contact via social and other channels through our efficient ticketing system, you'll showcase your customer‑centric mindset and problem‑solving prowess.
You will handle call and ticket/email inquiries, resolve missing orders, and collaborate with internal and external teams to ensure every customer's concerns or issues regarding prescriptions or purchases are promptly resolved.
As you grow more confident in your role, additional tasks will be introduced that will challenge and excite you.
Requirements
* German language skills, preferably native speaker.
* Experience with Zendesk (or similar ticketing system).
* Experience handling vulnerable customers.
* Out‑of‑the‑box problem‑solving ability.
* Strong customer‑centric mindset and communication skills.
Salary: £27,979
Benefits
* 33 days (inclusive of bank holidays) + 1 day after 2 years of service, up to 5 extra days
* Extra day off for your birthday
* Company share scheme
* Bupa Private Healthcare
* Income Protection
* Cycle to Work Scheme
* My Gym Discounts
* Enhanced Company pension scheme
* Quarterly Team Training and Social Budget
* Enhanced Maternity and Paternity Leave
* Rewarding bonus incentive scheme
* 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources.
* Love2Shop Discount
* Hybrid working
* Office extras: Fresh fruit
* A free coffee machine
Simple Online Healthcare is proud to be an Equal Opportunity Employer.
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