Overview
We are looking to appoint a motivated individual to join our Outpatient Administration Team. We are a friendly team fulfilling a vital front line service. This post is based at Scarborough. This is a varied role and the post holder must be able to flexibly provide cover across three areas: our referral management centre, our busy reception desks, and our call centre.
It is essential that this work is carried out accurately and efficiently, as it is important that the patient experience is a positive one, at what can be a very worrying time. You must be able to demonstrate that you have the necessary organisational, administrative and communication skills, the ability to work under pressure and using your own initiative, as well as excellent telephone skills. The hours advertised are required to cover service needs. We operate a rota of tasks and all staff will rotate through different tasks. The hours for this vacancy are Monday - Friday, with variable hours between 8.00am and 5.00pm.
If you have been unsuccessful with your application in the last 6 months – please do not re-apply.
Responsibilities
* To process all new patient appointments within agreed timescales, and in accordance with consultants’ requests and speciality booking rules.
* To make follow-up appointments in accordance to booking rules, at the request of both internal and external customers.
* To monitor, maintain and update electronic worklists and ensure that items are actioned in a timely manner, taking remedial action where necessary.
* To receive, record and process all referrals under the 14 day rule.
* To utilise an electronic data base booking system to call patients for their appointments near to their due date, to maximize clinic capacity against patient demand.
* Support patients attending the Outpatient clinics, using tact and diplomacy, and record an appropriate outcome for all patients who leave the Outpatient clinic where necessary.
* To manage patients ringing the department to book, amend, or cancel an appointment in accordance with the Standard Operating Procedures and booking rules.
* Any other administrative or clerical duties, which may be required as part of post.
* To actively maintain a safe working environment for yourself and your colleagues who may be affected by your acts or omissions.
* Prioritise workload to maximise patient demand against clinic capacity, to ensure patients are dealt with as timely as possible.
* To maintain patient confidentiality at all times.
We may also consider part time / job share applicants.
Qualifications / Skills
Demonstrate the necessary organisational, administrative and communication skills, the ability to work under pressure and using your own initiative, as well as excellent telephone skills.
Benefits
* Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
* 27 days holiday rising to 33 days (depending on NHS Trust service)
* A variety of different types of paid and unpaid leave covering emergency and planned leave
* Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
* NHS Car Lease scheme and Cycle to Work scheme
* An extensive range of learning and development opportunities
* Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of provider
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Trust Information Pack: https://yorkhospitals.pagetiger.com/hdjgxd
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
This advert closes on Thursday 6 Nov 2025
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