Job Description
At the Welbeck Hotel, were more than just a hotelwere a team that thrives on excellence, attention to detail, and warm hospitality. As Night Manager, youll play a pivotal role in creating memorable guest experiences while leading a dedicated overnight team. This is your chance to step into a dynamic leadership role within a prestigious 4-star hotel, where your voice, expertise, and drive will make a lasting impact.
What Youll Be Doing
* Lead with Confidence: Take full charge of hotel operations during night hours, ensuring everything runs smoothly and professionally.
* Be the Go-To Leader: Act as the primary point of contact for all night teams and guests, handling any challenges with calm assurance.
* Safety First: Oversee hotel security, manage emergency protocols, and ensure a safe environment for all guests and staff.
* Flawless Communication: Deliver thorough, detailed handovers to incoming duty managers and collaborate effectively across departments.
* Own the Guest Experience: Resolve overnight issues swiftly, exceed expectations, and make guests feel genuinely cared for.
* Stay Informed: Be on top of room forecasts, local events, and all hotel offerings to assist guests knowledgeably.
* Support Front Office: Manage late bookings and reservations when needed.
What Were Looking For
* Previous night management experience in a 4-star (or equivalent) hotel setting
* A hands-on leader whos confident, calm, and assertive
* Familiarity with hotel front office systems (PMS knowledge is a plus)
* Strong communication, team motivation, and decision-making skills
* Customer service that goes beyond the expected
* Fluent written and spoken English
* Smart, professional appearance and attitude
Why Youll Thrive Here
* Competitive Pay + Tips
* Free or Discounted Meals
* Employee Discounts Across Services
* Flexible Working Hours
* Paid Sick Leave
* Team Referral Bonuses
* Fun Staff Events & Recognition
If youre someone who takes pride in leadership, thrives in a fast-paced environment, and has a passion for delivering excellence while others sleepwe want to meet you.
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