Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Scheme Manager
Hertford
£25,887- £26,687 per year
35 hours per week
We have an opportunity for a Scheme Manager based in Hertford to work with the Independent Living Team. For this position you will be encouraging residents to maintain their well-being and independence and to support the delivery of high quality, safe and value for money housing management services that meet customer and organisational objectives.
The job sits within Sanctuary Housing Services which manages homes across England, providing general rented housing, market rent properties, shared ownership and home ownership accommodation. It also provides housing related services including lettings, debt management, tenancy management and customer services support.
The role of Scheme Manager will include:
* Meet all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group’s customers, including undertaking compliance testing, risk assessments and scheme inspections and ensuring faults are reported and monitored
* Promote resident involvement and provide information on local community services and agencies to promote wellbeing and independence
* Effectively manage relationships with key stakeholders, service providers including contractors and residents, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately. This may include consultations for service improvements, resolving problems or setting into motion the means of resolution, ensuring customers are kept informed
* Coordinate the delivery of local services to ensure the scheme(s) are maintained and kept clean and secure, in accordance with Group standards and lease obligations. Monitor contractor performance, take appropriate action and escalate more complex issues as appropriate
Skills and experiences:
* Some experience of working with older people in a support capacity and understanding their individual needs or similar
* Working knowledge of the key needs and services available to residents
* Working knowledge of good practice resident involvement or customer participation activities and practices
* Some experience of problem solving and implementing effective solutions, including referrals as needed
* Working knowledge of handling confidential and sensitive information
* Occasional travel may be a requirement of the role; therefore, a full valid driving licence is essential
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
* 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
* A pension scheme with employer contributions from Sanctuary
* Life Assurance
* Employee Advice Service including counselling
* Cycle to Work scheme
* Voluntary health plans
* Employee discounts
* Wellbeing support and tools
* Employee recognition scheme
* Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
* Role salary is £25,887 (rising to £26,687 after 12 months, subject to satisfactory performance)
The full-time equivalent salary is £27,736 based on 37.5 hours per week (rising to £28,593 after 12 months, subject to satisfactory performance)
View the job profile (if the link is unavailable, please visit the Sanctuary careers website)
Closing Date: 21 June 2026
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Association, an exempt charity.