About the Service Mary Seacole Housing Association delivers a 24-hour, trauma-informed supported accommodation service for individuals experiencing homelessness or at immediate risk, many of whom present with complex needs. The service provides rapid needs assessment, safety planning, crisis stabilisation and support to enable residents to move into safe and appropriate accommodation. The Role As a Residential Concierge, you will ensure the safety, security and effective day-to-day running of the building while offering responsive, professional support to residents. This is a front line role suited to someone confident working in supported housing, homelessness or complex needs services. Key Responsibilities • Maintain a safe, secure and welcoming environment • Conduct regular welfare and building checks • Monitor access control and CCTV systems • Respond appropriately to incidents, emergencies and safeguarding concerns • De-escalate challenging situations professionally • Complete accurate handovers, incident reports and records • Report maintenance and health & safety issues • Work collaboratively with support teams and external agencies What We’re Looking For Essential: • Experience working with vulnerable adults and/or complex needs • Understanding of safeguarding and professional boundaries • Ability to manage challenging behaviour calmly and safely • Strong communication and report-writing skills • IT literacy • Flexibility to work on a rota including weekends and bank holidays • NVQ Level 2/3 in Health & Social Care (or equivalent) Desirable: • Experience in supported housing or homelessness services • Knowledge of trauma-informed practice Safeguarding & Compliance Requirements This role is subject to: • Enhanced DBS check (courtesy of Mary Seacole Housing) • Right to Work in the UK (documentation will be required at interview stage) • Overseas Police Clearance: If you have lived outside of the UK for 12 months or more (consecutively or cumulatively) in the last 10 years, aged 18 or over, you will be required to provide a police clearance certificate from the relevant country/countries. Please note: We are unable to offer visa sponsorship for this role. Applicants must have the existing Right to Work in the UK at the time of application. Why Join Us? • Work within a specialist complex needs service • Structured rota patterns • Ongoing training and development • Opportunity to make a tangible difference in people’s lives Rota Pattern: A mix of Early shifts (08:00 – 16:00) and Late shifts (13:00 – 21:00) on a rota basis. Please note: These shift times are fixed and are not flexible due to the operational requirements of the service model. This role is for Weekends Only. Contract Type: 12-month fixed-term contract. Safeguarding & Equal Opportunities Mary Seacole Housing Association is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment and will be subject to appropriate pre-employment checks. We are an Equal Opportunities employer and are committed to building a diverse and inclusive workforce. We welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Apply Now If you are committed to making a positive difference within a supported housing environment, we encourage you to apply. We look forward to receiving your application and will send you our employment application form as the next step. Job Types: Part-time, Fixed term contract Application question(s): • Do you hold a NVQ Level 2/3 in Health & Social Care (or equivalent)? Experience: • working with vulnerable adults and/or complex needs: 2 years (required) Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .