Our client, a Microsoft Cloud partner, is currently recruiting for a 2 nd Line Service Desk Technician to join their growing team. The 2 nd Line Service Desk Technician will ideally have a background working for an MSP previously. this is a fantastic opporuntiy to support a wide range of Microsfot products! The 2 nd Line Service Desk Technician will be responsible for providing remote and onsite support to a range of clients. Key Experience for the 2 nd Line Service Desk Technician Experience in an IT Service Desk Environment Good customer awareness, ability to manage customer expectations. Excellent problem-solving skills Office 365 Azure Active Directory Azure including Virtual servers and Intune/Endpoint Manager SharePoint Online Exchange Online Exchange Hybrid with 365 Windows 10/11 Windows Server 2012R2/2016/2019/2022 Backup Solutions - (Acronis, Azure Backups) Active Directory Networking and Firewall Configuration (Palo Alto, UDM Pro, Draytek etc) Wifi - Unifi VPNs - IPSEC/PPTP/SSL/SSTP & Azure VPN DHCP, DNS, Group Policies Please apply as directed!