Right opposite Green Park. Steps from Buckingham Palace. Where your London stays feel like coming home.
Since 1850, this Piccadilly corner has been part club, part residence, now it’s yours. Where celebrities once edited films, where walls turned from club to residence, and the park is just across the road. Here, you’ll find comfort, calm, and a touch of London magic.
Overview of duties:
* Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets
* Conveys the hotel’s image and atmosphere through their exemplary attitude, warm and friendly welcome, availability, and frequent presence in the department.
* Coordinating and supporting the bar team to ensure efficient service
* Overseeing the cocktail bar, dispense, lounges and snug maintaining standards and guest satisfaction
* Clearly conveying information to both guests and staff, facilitating smooth running
* Resolving any issues or complaints to maintain guest satisfaction and escalating where necessary
* Working with hosts and manager to set up and deliver functions, private dining and special requests from restaurant guests and hotel residents
* Mentoring and training staff to maintain high standards of professionalism and service.
Our Benefits
We want to share the Sutton Hotel Collection’s values of generosity, kindness and contribute towards the happier lives of you, our people. Here are some of the benefits you will receive, when you join us:
* Private Medical Insurance with Aviva, available from your first day when you join.
* 20% Bonus Scheme
* Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
* Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
* Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
* Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.
* Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
* Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
* Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.
We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, bespoke uniforms, regular on and off-site social events and celebrations as well as a cycle to work scheme.
At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people, to make the place.