About Us
MTD Training is a dynamic and innovative company providing Management & Sales Programmes across the UK and globally. We have built a reputation as an award-winning training provider and have an established client base with exceptional levels of customer satisfaction. Our team consists of around 19 full-time staff, with 30 UK and 20 international associate trainers. We offer high-end, interactive, engaging, and creative training programmes, delivered face-to-face or virtually using multiple platforms such as Zoom and Teams. At MTD, we believe in ethical marketing, and our leads come to us via our fantastic marketing strategy and word of mouth/repeat business.
Position Overview:
The Sales Support Executive is a pivotal role responsible for strengthening MTDs revenue-generating activity by ensuring every inbound enquiry, client interaction and sales process runs with clarity, speed and accuracy. If you thrive in fast paced, SLA driven, ever changing and challenging environments and have a keen interest in sales, we want to hear from you.
This role exists to:
Protect and enhance conversion rates
Improve speed to enquiry and client response times
Free up existing sales team members to focus on high-value selling
Safeguard data quality, pipeline hygiene and forecasting accuracy
Provide consistent, professional support across proposals, contracts, tenders, CRM management and customer experience
Role & Responsibilities:
Lead & Enquiry Management
Manage the shared inbox and inbound phone line as first-line support, ensuring all enquiries are acknowledged and assigned within agreed SLA timescales.
Add all enquiries accurately into Salesforce with correct contact details, lead source, product type and follow-up actions.
Allocate leads to the appropriate salesperson based on division, product and urgency.
Ensure zero leakage of leads and monitor inbox performance daily.
CRM & Pipeline Accuracy
Maintain data quality in Salesforce including full account, contact and opportunity detail.
Produce weekly pipeline and activity reports for the Head of Sales.
Support the Head of Sales with auditing of pipelines, closed-lost analysis and documentation completeness.
Create dashboard views and reports that improve forecasting accuracy.
Proposal & Sales Documentation Support
Format and populate branded proposals using AI tools.
Produce client terms/agreements and ensure all fee, date and activity information is accurate.
Support with tenders, PQQs, quotes, deck formatting, case studies, imagery, brochureware and web copy updates.
Ensure all documents follow MTD branding requirements.
Client Coordination & Scheduling
Book client discovery calls, proposal follow-ups and demos into salesperson diaries.
Liaise with trainers to confirm availability, logistics, fees and programme information.
Support the scheduling of open course availability, or in-house sessions, when required by Sales or Operations teams.
Customer Experience & Account Support
Support account management activity by logging touchpoints, updating account notes and preparing renewal or upsell information.
Assist with aftercare tasks such as accreditation set-up, learner access or feedback campaigns where needed.
Sales Enablement, Reporting & Continuous Improvement
Produce weekly/ monthly reports on leads, pipeline health, conversions, shared inbox performance and enquiry patterns.
Identify inefficiencies and recommend process improvements (aligned to Better, More, New).
Support marketing and sales collaboration activities (e.g., testimonials, case study collation, industry research).
Operational Support
Manage trainer CPD log collation, insurance reminders or certificates where relevant to client delivery.
Support Operations/Finance with booking or billing tasks when directly linked to sales activity.
Provide office cover and support when required.
Skills & Experience Required:
Experience in a sales support, commercial admin or customer-facing coordination role is essential
Excellent written communication and attention to detail (GCSE English at C or 5 & above)
High speed and accuracy of data input
CRM experience (Salesforce preferred)
Strong Microsoft Office skills (Word, Excel, PowerPoint, Teams)
Ability to work under pressure and prioritise competing tasks
Friendly, bubbly and professional phone manner
Ability to build rapport and relationships with stakeholders of all levels and backgrounds
Process-driven with a continuous improvement mindset
Ability to work at pace, meeting tight deadlines
A proactive, accountable and commercially aware attitude
Adaptable with the ability to think on your feet and find solutions
Package
Salary: £26-29k dependent on experience and qualifications
Bonus: Annual bonus of up to 10% based on company profit and performance
Hours: Full time (37.5 hours) based at our HQ in Coventry office based
Holidays: 22 days + Bank Holidays. An additional 2 days per year for each full year of service rising to 30 days max
Socials: Paid team nights out for employees and families
Progression: On-going training, development, and progression opportunities in a rapidly growing business
Private Health Care: Private healthcare for yourself after 1 year of service. After 5 years of service this will cover family too.
Who We Are
We're MTD Training, a multi-award winning training provider. We've worked with over 9,000 different clients from all over the world.
Our office culture is relaxed, fun and passionate.
Safeguarding
As part of MTD Trainings commitment to Safeguarding & promoting the welfare of our learners and we expect all staff, associates, and contractors to share this commitment.
All new staff will be expected to complete safeguarding training and agree to a DBS check following any offer of employment (the level will be role dependant). If you wish to disclose any previous criminal history prior to interview, please do so and we will be happy to discuss this with you.
References will be sought on shortlisted candidates, where possible prior to interview. A minimum of two references must be obtained, one of which should be from the current or most recent employer.
MTD Training welcomes applications from all cultures, types of background and personal life choices.
Equality, Diversity & Inclusion
MTD Training welcomes applications from all cultures, backgrounds and personal life choices.
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