Telesales Team Lead, Solicitors Contact Services
Personal injury, clinical negligence, Solicitors, Law, Legal, Stakeholder Management, Leadership Skills
I have a client who is looking for a Contact Centre Manager to join their close knit team of between 10 ? 15 advisors. Key deliverables include: hiring, training, customer service, improving operational performance and quality assurance across operations.
Personal injury or clinical negligence exposure would be ideal but any solicitors or legal industry experience accepted.
You will lead, coach and motivate the team to deliver a first class service to clients, customer and the agents to ensure the KPI?s are met.
Role requirements
Experience leading team in a call centre environment.
Solicitor, law, legal or comparable industry exposure
Stakeholder management.
Strong leadership qualities.