Job Description
Field Engineer Planner
Contract: Permanent
Hours: 40 per week
Location: Warwick (Hybrid)
Salary: £28,193
Shift Pattern: Rotating shifts
Shifts: Mon-Fri: 07:30-16:30, 08:00-17:00, 09:00-18:00, 10:00-19:00; Sat: 08:30-14:00 (1 in 3 rotation). Saturday shifts are adjusted to maintain 40 hours. Flexibility is essential.
Role Summary: Responsible for optimizing daily schedules for a field engineer workforce to meet service levels and customer expectations. Acts as a key contact for engineers and team managers, supporting operational efficiency and customer satisfaction.
Key Responsibilities:
1. Maximize engineer utilization and reduce travel time.
2. Manage same-day planning and job prioritization.
3. Coordinate follow-up visits and parts ordering.
4. Communicate effectively with internal teams and customers.
5. Monitor job progress and resolve scheduling issues.
6. Adapt to daily challenges and ensure resource efficiency.
Candidate Requirements:
* Experience with scheduling/planning systems.
* Strong problem-solving and multitasking skills.
* Calm under pressure with a proactive attitude.
* Excellent communication and PC skills (Word, Excel).
* Focused on continuous improvement and team support.
Benefits:
* Competitive salary with incentives.
* Up to 25 days holiday + bank holidays.
* Option to buy extra holidays.
* Pension, income protection, and family leave schemes.
* Staff discounts and other perks.
Blue Arrow is proud to be a Confident Employer and is committed to helping find great work opportunities for great people.
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