Head of Facilities – Hard Services
Dyson
At Dyson we believe everything could be better. Fuelled by a frustration with things that don’t work properly and a relentless obsession with making them work better, we’ve spent the last 25 years pioneering inventions and continually improving.
About the Role
* Lead the operational maintenance of UK sites.
* Design and deliver the long‑term strategy for hard services, including but not limited to:
o Reactive maintenance process and delivery model.
o Planned maintenance strategy and delivery model.
o Building systems & performance.
o Small works (Core Projects) programme.
o Buildings compliance.
o Permitting & safety.
* Develop and implement key strategic management tools such as reactive maintenance processes, asset registers, forward maintenance registers and planned maintenance schedules.
* Support troubleshooting of complex technical problems and provide suitable solutions, presenting them coherently and justifying the required resources.
* Direct, own and manage maintenance records demonstrating effective and robust maintenance regimes.
* Own and be accountable for compliance.
* Lead and direct the maintenance team to ensure effective and efficient maintenance activity, both reactive and planned.
* Lead the buildings systems team to identify and propose high‑impact enhancements and improvements in buildings systems.
* Lead the core projects team to deliver the target programme and to develop and implement appropriate governance and cost control systems.
* Own estates permitting, collaborating with Dyson Health & Safety.
* Manage estates maintenance spending, tracking actuals and ensuring performance to budget.
* Provide strategic spend forecasting aligned to the key management tools described above.
* Review and justify capex and opex requests, supporting cost‑efficiency programmes.
* Identify and propose innovative new approaches and models for the delivery of key maintenance activity.
* Identify and deliver continuous improvements, raising standards across all our UK locations.
* Collaborate with other functions to meet security, safety, environmental and health & safety compliance.
* Be the single point of contact for hard services, providing strategic updates to the UK Estates Director for onward communication to Dyson Executives.
* Be an inspiring leader for the hard services teams, creating engagement, enthusiasm and drive.
* Be responsible for people training and development, engendering a culture of continuous professional development.
* Lead best practices and lessons‑learnt sharing, as well as standardise work processes and procedures across all sites.
* Effectively coordinate activities with local stakeholders pertaining to operations, core projects and estates programmes to ensure smooth delivery, transparency and consistency.
* Act as an advisor and advocator of effective industry practices and best‑in‑class practices, striving to achieve the best‑in‑class standard.
About You
* Master’s or bachelor’s degree in engineering or estates management (preferably).
* Experience working in facilities / estates with a minimum of 5 years in a senior management role.
* Demonstrable leadership skills and strategic thinking.
* Thorough understanding of effective outsource delivery models.
* Highly proficient in systematic problem‑solving and process control techniques.
* Sound knowledge of materials and skilled labour costs, allied to a thorough understanding of facilities install and remediation engineering.
* Comprehensive understanding of relevant local codes of practice, including safety, health and environment.
* Professional certification(s) in engineering or facilities management is an advantage.
* Strong planning and organisational capability.
* Highly proficient in strategic thinking and analytical skills in troubleshooting.
* Ability to connect facilities operations and maintenance methods to end‑user requirements and experience.
* Excellent management and communication skills.
* Strong team player allied to an ability to work independently.
* Enjoy interacting with people, especially at the senior management level.
* Diligent, committed and open to new ideas.
Benefits
Financial:
* Performance‑related bonus scheme.
* Competitive pension scheme.
* Life assurance.
* Discounts on Dyson machines and retail discounts.
* Free bus travel to and from campus (from Bristol, Bath, Chippenham, and Swindon).
Lifestyle:
* 27 days’ holiday (plus bank holidays).
* Free on‑site lunches, fruit and hot drinks.
* Free on‑site sports centre, gym, hair salon and lifestyle assistance (concierge).
* Electric vehicle salary sacrifice scheme.
* Ability to purchase additional holiday.
Health:
* Private medical insurance and dental insurance.
* Employee assistance programme, digital GP, on‑site physio and GP, prescription service, fertility treatment support.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other dimensions of diversity.
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