Nutanix Customer Success Manager - Nutanix, HCI, DC - Hybrid - £45,000 - £50,000 plus £5K bonus
Do you want to work for a company with a clearly defined vision & strategy to set the industry alight?
Do you want to be a key figurehead between a leading provider of IT services and solutions and their Nutanix customers?
Do you want to grow your career, within a company that provides real opportunities to develop on both a personal and technical level?
Opportunity to join an epic business as a Nutanix Customer Success Managerwithin a key team where you will work with many different parts of the team to assist clients in maximising their use of Nutanix products and services. This business has been selected to be a Nutanix partner and have created a new Ambassador program which this individual will be a key part of establishing.
You will be part of the specialist team that guides clients on their adoption strategy and consumption, this includes current and future helping them to better understand their Nutanix landscape. Some of your key responsibilities will be hitting the on-time renewals, helping to onboard new customers and ensuring that their adoption licence is activated within he agreed timescales and helping existing clients with their post adoption queries.
You will be working on a Hybrid basis, with (flexible 1-3) 2 days a week in an office, Leeds, Birmingham, Manchester, or Buckinghamshire as well as some travel to visit clients and the Nutanix head office.
Duties and Responsibilities
* Drive timely license activation within 90 days
* Ensure full utilisation of purchased Nutanix features
* Act as the primary point of contact for all adoption-related activities
* Educate and guide customers on Nutanix features, capabilities and best practices to maximise value realisation
* Conduct customer health checks
* Send onboarding communications to customers
* Assist customers with Support Portal registration
* Conduct customer satisfaction (CSAT) surveys
* Leverage Nutanix-provided reporting to increase software feature adoption and track customer progress
* Monitor activation rates, analyse trends and address gaps or delays in the activation life cycle
* Participate in regular feedback-loop sessions with Nutanix Channel Teams to review progress, unblock challenges and drive enhanced customer life cycle performance
* Conduct regular Quarterly Business Reviews
* Contribute to wider Customer Experience and team initiatives and team projects
Nutanix Customer Success Manager - Nutanix, HCI, DC - Hybrid - £45,000 - £50,000 plus £5K bonus