JOB TITLE: Car Park Operative DEPARTMENT: Commercial / Car Parks REPORTING TO: Car Park Manager HOURS OF WORK: 42 hours per week on a 12-hour shift system of 2 days and 2 nights Job Purpose: Provide an efficient service to all Car Park customers in accordance with company policy and procedures and to offer excellent customer service at all times. Main Duties: Report to the Car Park Manager and support all aspects of the Car Park operation including the following: To maintain a high professional standard of customer services at all times, including customer queries, jump starting vehicles, providing directions, securing vehicles, etc. To staff and operate the car park equipment and undertake all duties in the car park, after full training, to ensure the efficient operation of the business. Provide relief driving cover and support as required to the driving operations of the car parks, for example, minibus driving for the Park & Fly car parks. This will include fulfilling any driving related training as provided by the Company, e.g. Category D1 licence, CPC training etc. Ensure all cash handled is conducted in an efficient and secure manner and register any cash received i.e. (cash, cheques, credit transfers) onto the car park recording system. To maintain excellent housekeeping practices within the offices and car park areas such as litter collection. Liaising with BIA Control Centre/airport Police e.g. regarding, reporting of incidents, accidents, conditions of road surfaces, etc, which may require recording for audit trail purposes. To conduct car park audits as per the Car Park auditing programme, including daily inspection of company vehicles. Process customer pre-bookings and respond any queries in an efficient and timely manner. Ensure that all Statutory and Company regulations regarding health and safety, fire and security are followed to protect airport users, staff members and the business interests of the Company. Respond/assist to any emergency appropriately, and participate in any Emergency Exercise, as detailed in the Emergency Orders within the aerodrome manual. Understand the company vision and pro-actively engage in its values: Integrity, Inclusiveness, Leadership, Teamwork, Safety & Security, Communication and Positivity, through the Performance and Development Programme. The above duties are not exhaustive and the Company may require you from time to time to undertake any reasonable tasks within your capacity. Essential criteria: GCSE grade C or above in English and Mathematics or equivalent or Proven working experience within a busy operational/customer services role; Full current drivinglicense for manual vehicle Flexibility to provide relief driving cover as required to the driving operations of the car parks. Willingness to fulfil any driving related training as provided by the Company, eg: Category D1 licence, CPC training etc. Experience of delivering excellent Customer Service Cash Handling Microsoft office including word, excel, email, etc Written communication and documentation Health and Safety regulations relevant to this specific role Cash Handling Belfast International Airport Ltd. is an Equal Opportunities Employer and welcomes applicants from all sections of society regardless of their religious belief, political opinion, gender, disability, marital status, race, age or sexual orientation. Skills: Customer Service Cash Handling Teamwork communication skills. multi task Benefits: Recognition and wellbeing committee Enhanced sick pay Enhanced annual leave EAP Enhanced Paternity/Maternity Group Life Assurance Pension Plan