Job Description
The Customer Hire Controller will be responsible for managing customer rental requests and ensuring a seamless hiring process within the retail industry. This role requires strong organisational skills and a commitment to delivering exceptional customer service.\n\nClient Details\n\nThis role is with a medium-sized organisation known for its expertise within the retail sector. The company places a strong focus on providing high-quality services and maintaining a customer-centric approach.\n\nDescription\n\nManage customer hire requests and ensure timely processing of orders.\nProvide accurate and comprehensive information about available products and services.\nLiaise with internal teams to coordinate the delivery and collection of hired items.\nMaintain accurate records of customer transactions and hire agreements.\nAddress and resolve customer queries in a professional manner.\nEnsure compliance with company policies and industry regulations.\nSupport the team in identifying opportunities to improve the customer experience.\nAssist with administrative tasks to ensure smooth day-to-day operations.Profile\n\nA successful Customer Hire Controller should have:\n\nExperience in a customer service or administrative role, ideally within hir...