Digital Marketing and Communications Officer
Business Development & Fundraising
Southampton, Head Office
37 Hours per week
Salary Scale: 24 – 28 (£27,663 - £31,443 per annum)
About Us
The Society of St James (SSJ) is a Hampshire-based charity that exists to prevent, relieve and end homelessness locally. We support people who are homeless, in recovery from addiction, or facing other tough challenges. Each year we work alongside more than 3,500 people, offering accommodation, support and opportunities to help them build brighter futures. With over 50 years of experience and a passionate team, we believe in people's ability to change their lives and we're proud to stand beside them as they do.
The Role
Our Business Development, Fundraising and Communications team is at the heart of SSJ's growth and impact. We build strong relationships with supporters, partners and funders, helping to secure the resources needed for our services to thrive. From developing innovative campaigns and winning new funding, to sharing powerful stories of change and deepening connections with our community, we are focused on creating opportunities that enable SSJ to reach more people and change more lives.
This new full-time post will play a vital role in ensuring the charity has a strong, consistent and effective presence across digital and communication channels.
The post-holder will lead on developing and managing SSJ's digital marketing activity, delivering the online strategy, and performance analytics, ensuring our campaigns, supporter journeys and engagement are data-led and impactful. They will also take responsibility for organisational communications - including press and publicity requests, media liaison, and internal staff communications - providing SSJ with a clear voice and consistent messaging.
The Ideal Candidate
Essential Criteria
* Demonstrates experience in digital marketing, including SEO, analytics, campaign delivery and supporter engagement.
* Strong copywriting and content creation skills for digital platforms.
* Experience managing social media accounts across multiple platforms.
* Proficiency in website CMS (WordPress/Beaver Builder), Canva, and video editing software (e.g. Filmora).
* Excellent communication and interpersonal skills, with the ability to engage diverse audiences.
* Strong organisational skills with the ability to manage multiple projects at once.
* Willingness to travel across Hampshire and occasionally work outside office hours.
Desirable Criteria
* Experience in the charity or non-profit sector.
* Knowledge of media relations, internal communications, and issuing press releases.
* Experience of Salesforce or other CRM systems.
* Experience of using analytics and reporting to measure communications impact.
* Experience of growing online communities and developing social media strategies to support fundraising or awareness campaigns.
Staff Benefits
We value and recognise our staff, offering some generous benefits, as well as the satisfaction of helping people at risk:
* A competitive annual leave entitlement of 25 days rising to 30 days, plus public holidays
* Flexible working options
* Buying additional annual leave
* Comprehensive induction and training
* Counselling, financial, personal support and health and wellbeing services via our Employee Assistance Programme
* Company cycle to work scheme
* Discounted laptops and computers with Jamie's Computers
To apply, please send your CV & cover letter explaining why you would be suitable for the position.
Please note that CV's alone will not be considered during shortlisting.
SSJ are an equal opportunities employer and we encourage applicants from all backgrounds and walks of life.
Application closing date: Monday, 20th October
Interview date: Wednesday 29th October 2025 & Thursday 30th October 2025
Due to the high number of expected applicants, we do reserve the right to close this vacancy earlier.
Should you not hear from us within 14 days of the closing date, please assume you have been unsuccessful on this occasion.
Job Types: Full-time, Permanent
Pay: £27,663.00-£31,443.00 per year
Benefits:
* Cycle to work scheme
* Employee discount
* Health & wellbeing programme
Application question(s):
* Do you have experience in website CMS (WordPress/Beaver Builder), Canva, and video editing software (e.g. Filmora)?
* Do you have experience managing social media accounts across multiple platforms?
Work authorisation:
* United Kingdom (required)
Work Location: In person