Total Cards is an established leader in the Trading Card and Hobby Gaming industry, proudly approaching our 10-year anniversary. Known for our exceptional service and commitment to TCGs, we continue to grow while staying true to our mission: providing top-quality products and outstanding experiences to our loyal community of collectors and gamers. We are currently seeking a dedicated and passionate Trading Card Specialist to join our experienced team. In this role, you will be responsible for handling single card submissions and managing inventory with precision and care, ensuring operational effciency and the highest levels of customer satisfaction.
Role Overview
As a Bulk Specialist, you play a key role in our purchasing and inventory management team for single cards. Your main tasks include accepting, sorting, evaluating, and pricing card submissions, as well as integrating purchased cards into our online stock. You also contribute to the overall card inventory ecosystem, ensuring accuracy and customer satisfaction. Responsibilities include organising cards from box openings, creating precise CSV files for website uploads, managing stock for mystery products, and maintaining strong relationships within the single card market and with customers.
● Customer Submissions Management: Receive and log submission of single cards from customers, assess and grade the condition of each card, communicate with customers regarding the grade, value and offer for their cards as well as finalise purchase prices.
● Inventory Management: Add purchased single cards to the inventory management system, open booster boxes and sort individual cards, categorising them appropriately. Use CSV files to bulk upload card data to the website inventory.
● Mystery Stock: Manage single card products, ensuring to maintain high stock levels at all times. Monitor sales performance and customer feedback continuously to refine and enhance the mystery product offerings.
● Quality Control: Ensure all cards added to the inventory meet the quality standards, verifying the accuracy of card information and grading before listing.
● Sales & Listings: Create and manage listings for single cards on the website, whilst monitoring the single card inventory and assess if replenishment's are required.
● Customer Service: Respond to customer enquiries related to submissions, resolve any queries with customers regarding card grading and pricing.
● Data Management: Maintain accurate records for all transactions, submissions and ensure data integrity and consistency across all platforms.
● Compliance and Security: Adhere to company policies and procedures regarding the handling and processing of trading cards and customer information.
● Market Research: Stay informed about market trends and prices for various trading cards and brands. Adjust pricing strategies based on market dynamics.
● Promotions and Marketing: Collaborate with the marketing team to create promotional campaigns for single cards.
Social Media Content Creation
● Create, curate, and schedule daily social media content.
● Develop original ideas for content that showcase Total Cards' products, community highlights, behind-the-scenes moments, and industry trends.
● Engage with our online community by responding to comments, messages, and questions in a timely and brand-aligned manner.
● Work closely with the marketing team to align content with campaigns, launches, and overall brand messaging.
Working Hours
37.5 hours per week / Flexible working schedule Will include working evenings and include some weekend work.
Experience
● Proven experience with live streaming or similar recorded video content
● Have a confident on camera presence
● Excellent verbal communication skills and a natural ability to engage online audiences.
● Passion for trading cards, gaming, or collectibles is a strong advantage.
● Technical proficiency in using streaming software and equipment is beneficial but not essential as training will be provided.
● Creative mindset with the ability to generate innovative ideas for content that resonates with viewers.
Employee Benefits
● Competitive Salary: We offer a competitive salary package that reflects your skills and experience to be negotiated upon completion of a successful 3 month probationary period. Based on performance, bonuses are available.
● Staff Discount: Enjoy a generous discount on our vast range of products.
● Career Development: Opportunities for professional growth and career advancement.
● Team Events: Participate in fun and engaging team-building events and social activities.
● Positive Work Environment: Join a supportive and inclusive workplace where your contributions are valued.
● Gaming Sessions: We have an epic Gaming Centre for everyone to hang out and chill with other colleagues playing games with other like minded individuals.
● Training Opportunities: Continuous learning with access to various training resources.
● Employee Recognition: Regular recognition programs to celebrate your achievements.
Why Join Us
At Total Cards, we value innovation, collaboration, and a commitment to excellence. We offer a supportive work environment, opportunities for professional growth, and a comprehensive benefits package. We're proud to be approaching our 10th anniversary in 2026, having grown into one of the most recognised and trusted Pokémon hobby retailers in the UK.
How to Apply
Interested candidates are invited to submit their CV and cover letter detailing their qualifications and experience to this position will remain open until we fulfill the position. Please note applications without a cover letter will not be considered. We can't detect your Poké-levels without a cover letter. Think of it as your Trainer Card — without it, we won't know if you're Elite Four material or still stuck in Pallet Town. Total Cards is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees