Senior Service Innovation Lead – Cancer Patient Information Services
Salary range: £58,000 – £64,300 plus benefits.
Location: Stratford, London – office-based with high flexibility (1–2 days per week in the office).
Contract: Permanent, full time 35 hours per week.
Reports to: Head of Cancer Patient Information Services.
What you’ll do
Lead innovation and service development
* Build a model that lets us experiment and test our way to genuinely new approaches to reaching and engaging people living with cancer.
* Lead a small multidisciplinary team of content, service design and cancer experts.
* Build an agile, sprint‑based model that champions experimentation and continuous learning.
* Drive idea generation, prototyping and testing using design‑thinking methods.
* Co‑develop a strategic roadmap with our Fundraising Proposition and innovation teams, focusing on personalised, “information seeker to supporter” journeys.
* Work collaboratively with colleagues within Information Services and across CRUK to test and model new omni‑channel approaches.
* Ensure our work aligns with CRUK’s wider strategy and impact framework.
* Support strategic planning around a diversified channel approach to delivering our information services.
Collaborate and influence
* Build strong, trusting partnerships across CRUK – from frontline teams to senior leaders.
* Embed agile, matrix working practices with digital, content, innovation and fundraising teams.
* Work closely with our Patient Information and Digital Specialist teams to ensure coherence across our content estate.
* Bring fresh thinking into CRUK by connecting with external partners and the wider innovation community.
* Communicate complex ideas in simple, accessible language and help shape business cases for future investment.
Champion insight‑driven practice
* Use design‑thinking to deeply understand user needs and turn them into meaningful solutions.
* Ensure every project is grounded in evidence, powered by data and evaluated through clear KPIs.
* Partner with insight and analytics teams to learn, iterate and identify what to scale – and what to stop.
What you’ll bring
* Experience delivering innovation projects from idea through to launch, ideally in a charity, health or public sector setting.
* Strong service design skills and familiarity with behavioural insights and rapid‑innovation techniques.
* A solid understanding of agile methodologies, including running sprints and prototyping cycles.
* Up‑to‑date knowledge of AI and a keen interest in applying AI tools to content or digital services.
* Confidence using data to guide decisions and measure impact.
* Excellent stakeholder management and the ability to influence across a complex organisation.
* A user‑first mindset and passion for involving people with lived experience.
* A strong strategic thinker, able to contribute to strategy development and strategic discussions.
Desirable
* Experience in health or charity services.
* Formal training in design thinking.
* Experience setting up innovation labs.
Benefits
We offer a generous benefits package, a wide range of career and personal development opportunities and high‑quality tools.
Equal opportunities
At Cancer Research UK, we exist to beat cancer and we are actively committed to equality, diversity and inclusion. We encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under‑represented.
We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen.
Closing date: 31 May 2026, 23:55.
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