Salary: £35,000 - 40,000 per year Requirements: Previous experience in an IT support or technical support role Hands-on experience supporting Microsoft Windows and Office 365 environments Working knowledge of Active Directory and cloud-based directory services Exposure to Azure or other cloud platforms Understanding of core networking concepts such as TCP/IP, DNS, DHCP, switches and VPNs Experience providing both onsite and remote support Responsibilities: Provide 1st to 3rd-line IT support across end-user devices, applications and local infrastructure Support and administer Microsoft technologies including Active Directory, Azure Active Directory and Microsoft 365 Deliver IT onboarding and offboarding processes, including user account setup and inductions Build, configure and troubleshoot PCs, laptops and peripherals Diagnose and resolve hardware, software and operating system issues Support day-to-day administration of email, collaboration and document management platforms Monitor and maintain network connectivity and associated infrastructure components Apply software updates, patching and basic security best practices Coordinate with third-party support providers where escalations are required Manage workload through a structured helpdesk or ticketing system Monitor backup processes and support data recovery activities Technologies: Active Directory Azure Cloud Hardware Support Microsoft 365 Network Office 365 Security TCP/IP Windows More: We offer an opportunity to work in a broad IT support position based in Great Yarmouth. Our team delivers reliable technical assistance to users while supporting core systems and services. We are looking for a technically capable and adaptable individual who is comfortable working across a range of common enterprise technologies. Please note that appointment to this role is subject to obtaining the appropriate Security Clearance. last updated 18 week of 2026