Department: Service & Support
Job Description
Service Advisor
Location: Felixstowe, GB, IP11 3JB
Position Type: Professional
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
Renault Truck Commercials' prestigious Felixstowe Dealership is looking for an excellent Dealership experienced Service Advisor to provide a service to customers that will promote the profitable sale of Workshop Services and Products.
Working 42.5 hours Mon-Fri with 1 in 3 Saturday mornings (6 hours) paid at time and a half up to £32,000 basic dependent on truck dealership experience plus bonus
Overview:
This role requires you to handle all aspects of our service to Customers, which includes bookings, call backs, updates and how our systems work. This will require good communication and liaison skills, an organised disposition and a good memory as this is a fast-paced environment. You will be joining the global brand of Renault Trucks, part of the Volvo Group.
Overview of the role:
* To be the first line contact for customers. To identify service parts requirements and assist in preparing the necessary depot actions to meet those customer requirements.
* To carry out the Service Department’s invoicing and administration systems efficiently.
* To greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken.
* To inform customers of completion times and payment methods.
* To contact customers to inform them of any additional work required and issue accurate quotations to gain the necessary authority to complete the work.
* To ensure all customer complaints are courteously and efficiently handled and processed.
* To assist the Dealer Point Manager in invoice query resolution and debt recovery.
* To have regard for any quality controls operated within the Service Department.
* To assist in the management and arrangement of customer vehicle workshop bookings for inspections, servicing and repairs.
* To ensure customer satisfaction at all times through delivery of the company’s ‘customer commitments’.
* To provide excellent service and ensure quality in response to customer requirements.
* To assist in capturing vehicle recall campaigns and customer care measures.
* Effectively plan activity levels to include regular account maintenance visits and target account visits.
* Review CSS and complaint data with Depot Manager and department heads; agree action plans to address shortfalls.
* Work with the Workshop to develop service contract opportunities.
* Maintain and Report on vehicle parc data.
* Previous HGV dealership experience preferred.
* Good communication skills, both written and oral.
* Excellent IT knowledge, although training will be given on our in-house systems.
Additional Benefits:
* Company Pension
* Bonus Scheme
Renault Truck Commercials is an Equal Opportunity Employer
Job Category: Sales & Services
Travel Required: Occasional Travel
Requisition ID: 18070
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