NHS AfC:
Band 3ContractPermanentHours
1. Full time
2. Flexible working
37.5 hours per week Job ref 914-BSA7292883 Site Stella House, NewcastleTown Newcastle upon TyneSalary £24,937 - £26,598 per annumSalary period YearlyClosing 23/07/2025 23:59
Job overview
Are you an enthusiastic, organised, and self-motivated professional looking to take the reins on exciting administrative initiatives? Join our team, working across our Strategy, Planning & Performance and Business Innovation and Customer Experience.
In this pivotal position, you’ll work closely with senior leaders across the Strategy, Performance and Business Development Directorate, contributing to critical work and supporting teams as they shape the future. You’ll be responsible for driving seamless administration, collaborating with our other Directorate Admin Support to bring ambitious, cross-directorate initiatives to life. This is an opportunity to not only build valuable skills but to grow and make a real impact every day.
What do we offer?
• Hybrid working – offering flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it
• 27 days leave (increasing with length of service) plus 8 bank holidays
• Opportunities for development
• Active wellbeing and inclusion networks
• Excellent pension
• Various salary sacrifice schemes
• Employee Assistance programme, offering free 24/7 support for you and your loved ones
• Access to a wide range of benefits and high street and online discounts
Main duties of the job
3. Dealing with enquiries from internal and external contacts
appropriately which maybe sensitive and confidential information.
4. Develop and maintain effective information management systems. This will include developing and maintaining a shared reference,
information and filing system both in paper and electronic form as appropriate.
5. Assist in the distribution of information including the confidential documents.
6. Undertaking the preparation of documents as requested including letters, reports and email correspondence some of which may include
confidential information.
7. Planning, arranging and attending meetings as requested. This includes agenda co-ordination, minute taking and dissemination of agendas and minutes, ensuring action points are recorded.
8. The booking of travel, accommodation and ordering of refreshments for meetings and reception of external visitors as appropriate.
9. Assisting in the administration of directorate wider business events or meetings by undertaking a wide range of duties
10. Acting independently and being able to work as part of a team.
11. Ability to monitor own workload and prioritise activities and take responsibility for self-management and to identify personal development needs to the benefit of the business.
12. Contributing to a culture of continuous improvement, customer and service excellence
Working for our organisation
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we’re proud to be part of something meaningful, that touches millions of lives.
We design our services around customer needs and place people at the heart of our organisation. That’s why when you join us, you’ll be empowered and supported to help your career grow.
As one of the UK’s Best Big Companies to work for, we’re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
We’re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!
Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Detailed job description and main responsibilities
In this role, you are accountable for
1. Answering and responding to telephone and email enquiries appropriately. Dealing with enquiries from internal and external contacts appropriately which maybe sensitive and confidential information.
2. Develop and maintain effective information management systems. This will include developing and maintaining a shared reference, information and filing system both in paper and electronic form as appropriate.
3. Assist in the photocopying and distribution of information including the confidential documents.
4. Undertaking the preparation of documents as requested including letters, reports and email correspondence some of which may include confidential information.
5. Planning, arranging and attending meetings as requested. This includes agenda co-ordination, minute taking and dissemination of agendas and minutes, ensuring action points are recorded.
6. The booking of travel, accommodation and ordering of refreshments for meetings and reception of external visitors as appropriate.
7. Assisting in the administration of directorate wider business events or meetings by undertaking a wide range of duties to include but not limited to: typing of relevant papers, producing attendance lists, subsequent records and photocopying information.
8. General office duties such as photocopying and preparing information utilising relevant software applications where required, and circulating documents.
9. Acting independently and being able to work as part of a team. Need to monitor own workload and prioritise activities and take responsibility for self-management and to identify personal development needs to the benefit of the business.
10. Contributing to a culture of continuous improvement, customer and service excellence by adhering to agreed procedures and making suggestions for improvements.
11. Adopting the Authority Values and Behaviours and exhibits these in working practices
12. Using the ORO system to facilitate the identification, delivery and evaluation of personal training and development activities.
Person specification
Qualifications
Essential criteria
13. Minimum 5 GCSE’s Grade C (or equivalent) including English.
Desirable criteria
14. Administration qualification, ie NVQ level 3 or equivalent,
15. ECDL
Personal Qualities, Knowledge and Skills
Essential criteria
16. Good standard of computer literacy including Email
17. Databases
18. Experience of using Word and Excel
19. Experience of using office equipment
20. Able to use and produce power point presentations
21. Good understanding of computerised office systems.
22. Able to continually prioritise workload
23. Able to produce accurate work at a high volume
24. Able to work on own initiative.
25. Flexible approach to work.
26. Able to communicate and engage well at all levels.
27. Team worker, friendly.
28. Customer driven
29. Excellent telephone manner.
30. Discreet, confidential, organised.
Desirable criteria
31. Ability to multi-task
32. Ability to work to tight deadlines
Experience
Essential criteria
33. Significant administration experience in a busy office environment
34. Experience of working within deadlines in a pressured environment
The NHSBSA is passionate about creating a diverse and inclusive organisation, which is a great place to work and truly reflects the diversity of our customers. We welcome applications from talented people of diverse characteristics including age, disability, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or any marginalised group. We also welcome applications from all those in the Armed Forces Community.
At the NHSBSA we pride ourselves on being a Disability Confident Leader, Stonewall Top 100 employer and we’ve recently been awarded the Employers Network for Equality and Inclusion Gold Standard benchmark.
We offer an invitation to the first stage of the selection process for people with disabilities that wish to be considered under the Disability Confident scheme, and for members of the Armed Forces Community, where all of the essential criteria in the person specification are met.
A copy of our Privacy Notice is available to view at the link below:
NHSBSA Privacy Notice
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