This is a senior operational IT leadership role, responsible for the day‑to‑day delivery of IT services across a fantastic non‑profit organisation. The IT Lead acts as the operational backbone of the IT function, ensuring stability, security and performance while enabling senior leadership to focus on strategy and transformation.
Key Responsibilities
* Lead and manage IT operations, including support, infrastructure, security and service delivery
* Line manage and develop the IT management team, ensuring effective resourcing and coverage
* Oversee cyber security, infrastructure performance and operational risk management
* Ensure a high‑performing service desk and effective onboarding/offboarding processes
* Manage vendors, budgets and procurement in line with governance frameworks
* Produce IT performance, risk and security reporting for senior leadership and trustees
* Represent IT at senior leadership forums and organisational meetings
* Support the transition of digital and technology initiatives into core operations
Experience Required
* Proven experience in an IT management or IT operations leadership role
* Strong technical background across IT operations, infrastructure, security and support
* Experience managing and developing teams in a complex organisation
* Strong understanding of Microsoft 365 and hybrid IT environments
* Experience balancing operational delivery with wider strategic initiatives
* Excellent stakeholder management and communication skills
* ITIL or similar industry certification
* Experience in a charity or non‑profit environment (desirable)
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