Job Summary
Alexandra Wellbeing House is a unique mental health retreat service delivered by Swindon & Gloucestershire Mind in partnership with Gloucestershire Health & Care NHS Foundation Trust. We are seeking an experienced and compassionate Service Manager to lead this innovative service supporting adults experiencing acute emotional distress and helping prevent unnecessary inpatient admissions.
This role will shape and develop a recovery-focused service that provides short‑term, person‑centred support within a safe and welcoming environment. The Service Manager will lead a dedicated multidisciplinary team while working closely with NHS partners, Crisis Teams, Community Mental Health Teams and third‑sector organisations to strengthen pathways and improve outcomes.
Closing date: 15 June 2026. Salary: £39,408 a year.
Key Responsibilities
* Lead the day‑to‑day operational management of Alexandra Wellbeing House.
* Provide leadership, supervision, support and development to staff and volunteers.
* Ensure the delivery of high‑quality, person‑centred and trauma‑informed mental health support.
* Work collaboratively with Gloucestershire Health & Care NHS Foundation Trust, Crisis Teams, Community Mental Health Teams, Emergency Department teams and third‑sector partners to strengthen referral pathways and improve outcomes.
* Support the ongoing development and enhancement of the service in collaboration with senior leadership and external partners.
* Manage safeguarding, risk assessment and incident reporting processes in line with organisational policies and procedures.
* Monitor service quality, performance and outcomes, including producing reports for commissioners and stakeholders.
* Review feedback from people accessing the service to support continuous improvement and best practice.
* Promote a positive, inclusive and supportive culture for both staff and people using the service.
* Ensure compliance with health and safety, data protection, safeguarding and organisational policies.
* Support partnership working, networking and promotion of the service across Gloucestershire.
* Participate in an on‑call rota and work on site within Gloucestershire; travel across the county may be required.
Person Specification
Experience (Essential)
* Experience leading or managing a mental health, wellbeing or social care service.
* Experience managing, supervising and supporting staff teams, including performance management and professional development.
* Experience working with people experiencing mental ill health or acute emotional distress.
* Experience managing high‑pressure situations, risk and safeguarding concerns.
* Experience working collaboratively with NHS services, statutory organisations and third‑sector partners.
* Experience monitoring service quality, outcomes and performance reporting.
Experience (Desirable)
* Experience leading or managing a counselling or therapeutic service.
* Experience providing clinical supervision to counsellors or therapeutic practitioners.
* Experience contributing to service development, quality improvement or commissioning requirements.
* Experience working within crisis prevention, recovery or community mental health services.
Qualifications (Essential)
* GCSE/O Level (or equivalent) in English and Maths.
* Evidence of relevant professional development in mental health, health and social care, counselling, leadership or service management.
Qualifications (Desirable)
* Degree or Diploma in a relevant health or social care subject, such as Psychology, Counselling, Social Work or Mental Health.
* Accredited professional qualification or membership with a recognised professional body (e.g. HCPC, NMC, BACP, UKCP, CMI or equivalent).
* Qualification in clinical supervision.
Additional Criteria (Essential)
* Strong leadership, organisational and communication skills.
* Ability to build effective relationships with internal and external stakeholders.
* Commitment to person‑centred, trauma‑informed and recovery‑focused approaches.
* Ability to work autonomously and collaboratively within a multidisciplinary environment.
* Understanding of safeguarding, confidentiality, data protection and health and safety responsibilities.
* Ability to travel across Gloucestershire and participate in an on‑call rota.
* Commitment to equality, diversity and inclusion.
Additional Criteria (Desirable)
* Knowledge of local mental health pathways and services across Gloucestershire.
* Understanding of psychoeducational and wellbeing‑based approaches to recovery.
* Experience using data recording and case management systems.
Equality, Diversity and Inclusion
Swindon & Gloucestershire Mind is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.
Contact
Director, Assurance, Improvement and Glos Services – Ieuan Edwards – ieuanedwards@sgmind.org.uk
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